Assistant Community Manager

Responsibilities

• Under general supervision of the Community Association Manager, provide administrative and operational support to ensure smooth management of the Association.
• Assist in maintaining the community, supporting the community’s values, vision, and philosophies.
• Exhibit a supportive style that contributes to meeting residents’ needs with a high level of satisfaction.
• Serve as a key support liaison between HOAMCO, the Community Association Manager, and the Association.
• Draft Board meeting agendas and memos in collaboration with the Community Association Manager.
• Collect and compile supporting documents for Board meeting packets.
• Assist with drafting meeting notices, ensuring all meeting communications are distributed and posted in a timely manner.
• Schedule meetings for the Association and the Community Association Manager as needed.
• Handle Board meeting logistics, including room and virtual meeting set‑up, distribution of packets, and related preparations.
• Attend Board and committee meetings.
• Maintain and update, as needed, all Association documents within internal systems and the resident portal.
• Maintain and update all owner records, when requested or as needed.
• Develop and maintain annual management calendar and common area maintenance calendar in collaboration with the Community Association Manager.
• Manage all vendors and service contracts related to all Association facilities and common areas.
• Assist the Community Association Manager with the development of Request for Proposals (RFP) for Association services.
• Manage vendor invoice reviews and approvals.
• Assist the Community Association Manager with the annual budget development process.
• Provide verbal and written reports to the Community Association Manager and Board of Directors as needed.
• Assist with resident, Board, and Committee communications via email, phone, and in‑person.

• High School Diploma or Equivalent.
• Minimum 2‑3 years of customer service, administrative, and/or community association industry experience required.
• Access to reliable transportation and possess a valid driver's license.
• Ability to occasionally work outside of regular business hours, including evenings and weekends.
• Ability to prioritize tasks in a fast‑paced environment while handling various interruptions.
• Effective leadership, organizational, and conflict resolution skills.
• Exceptional customer service skills, with a keen focus on resident experience.
• Polished and professional verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Demonstrates strong administrative and operational support capabilities, with a focus on effective communication, customer service, and organizational skills. Proficient in managing community association tasks, vendor relations, and meeting logistics to enhance resident satisfaction.