Learner Resource Services Administrator

Make a Real Impact Every Day!

At Lauren’s Institute for Education (L.I.F.E.), we believe in empowering individuals with developmental disabilities through education, support, and compassion.

Salary: $35,000 - $50,000 Dependent on experience

• Health, Dental, Vision Insurance
• Spring, Fall and Winter Paid breaks
• 12 Paid Holidays after 90 days
• PTO that grows with you: 2 weeks (3 after 2 years)
• Wellness Program: earn rewards + insurance discounts
• 401K + Roth plans with company match
• Partial Paid FMLA
• This equates to an added 20 - 25% in potential benefits for total compensation.

• 5 free L.I.F.E. shirts to start, with seasonal restocks
• Monthly cupcakes, football treats, and staff celebrations
• Employee of the Month gift + parking spot
• Birthday gifts + recognition for service milestones
• Department budgets for staff-requested items
• Discounted degree options + in-house trainings
• Eligible for federal student loan forgiveness (L.I.F.E. is a 501(c)(3))
• 10-acre facility with a thoughtfully designed and beautiful outdoor environment

• Serve as the primary point of contact for prospective learners, families, referral sources, and community partners throughout the intake and placement process.
• Coordinate learner inquiries, intake activities, funding verification, Academy placement assessments, and enrollment processes from initial contact through service initiation.
• Coordinate departmental assessments, orientations, and follow-up activities to facilitate timely learner onboarding and service implementation.
• Provide exceptional customer service by responding to inquiries, addressing questions and concerns, and maintaining ongoing communication with learners and their representatives.
• Coordinate new, modified, and ongoing learner service requests in accordance with organizational policies, procedures, and funding requirements.
• Manage learner intake documentation, waitlists, contact records, tour scheduling and facilitation, inquiry forms, and related tracking systems to ensure accurate and timely records.
• Respond to and coordinate Requests for Service, website inquiries, phone inquiries, emergency vendor requests, and referrals in a timely and professional manner.
• Coordinate Community Partnership orientations, required documentation, and communication between learners, providers, instructional staff, and organizational departments.
• Coordinate and attend new learner and ongoing quarterly ATC monitoring activities, including scheduling, database management, documentation, family and provider communication, and regulatory recordkeeping.
• Maintain accurate, confidential, and compliant learner records in accordance with organizational policies, funding requirements, and applicable regulatory standards.
• Maintain comprehensive knowledge of organizational programs, services, policies, procedures, and funding sources to accurately support learners, families, and referral partners.
• Collaborate with interdisciplinary teams to support efficient learner onboarding, service delivery, and continuity of care.
• Perform other duties as assigned.

• Must be at least 18 years of age.
• Valid Level One Fingerprint Clearance Card (or the ability to obtain one) and a signed Criminal Record Disclosure Statement.
• Provide three (3) professional references (forms provided).
• Current CPR and First Aid certification (original certificates must be provided for copying and personnel file).
• Proof of training and demonstrated proficiency in Arizona Administrative Code (A.A.C.) Title 6, Chapter 6, Article 9.
• Minimum of two (2) years of experience working with individuals with developmental disabilities.
• Understanding of developmental milestones, social skill deficits, and maladaptive behaviors.
• Knowledge, skills, and experience necessary to successfully perform the essential functions of the position.
• Self-motivated with exceptional organizational and time management skills.
• Strong leadership abilities with experience training and supporting others.
• Strong problem-solving and project management skills with exceptional attention to detail.
• Goal-oriented with the ability to manage multiple…