Automotive Service Advisor - Gilbert Arizona, Arizona,

Automotive Service Advisor

Customer Service is a true craft—one built on charisma, communication and thorough product knowledge.

• Meet and greet service customers promptly in a professional and courteous manner.
• Inspect vehicles and refer to service history to accurately identify and verify customers’ service needs.
• Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
• Provide accurate cost and time of completion estimates for recommended services, communicate, and obtain proper authorization from customers.
• Check on progress of services throughout the day and contact customers to communicate and receive approval regarding any changes in cost estimates, promised delivery times, or recommended services.
• Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
• Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post‑repair follow‑up.
• Inspect vehicles prior to each customer delivery to ensure services and/or repairs are performed correctly and communicate the results with the customer.
• Meet requirements of state and federal law for automobile repair and consumer protection.
• Demonstrate behaviors consistent with the Company’s values in all interactions with customers, co‑workers, and vendors.

• Two or more years of previous experience as a service advisor.
• High school diploma or equivalent.
• Valid driver’s license in the state where the job is located and a good driving record.
• Great attitude with high‑energy personality.
• Excellent customer service skills.
• Professional appearance and work ethic.
• Ability to work well in a process‑driven environment.
• Outstanding communication skills, both verbal and written.

• Lucrative compensation plan.
• Paid time off.
• Medical benefits.
• Employee vehicle purchase program.

We are an Equal Opportunity Employer and a drug‑free workplace.