Program Manager

Who we are

Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. Illumia was built on the collective expertise of two legacy cultures, and brings together people, technology, and insight to pioneer the art of the experience across the communities we serve. Be a part of this exciting organization and improving the lives of people doing mission‑critical work.

Alpharetta, GA or Scottsdale, AZ
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Alpharetta, GA - 1125 Sanctuary Parkway, Ste 220, Alpharetta, GA 30009

Scottsdale, AZ - 18700 N. Hayden Rd, Ste 230, Scottsdale, AZ 85255

We strive to provide the best customer experience in the industry and have succeeded with a single, strong motivating principle:
We serve our user community.

Our success and growth are directly attributed to our people. Our newly named company is dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem‑solving, and learning agility drive our day‑to‑day actions.

The Program Manager owns end‑to‑end delivery of strategic programs across Illumia’s most complex, cross‑functional initiatives - coordinating across Product, Sales, Finance, Legal, IT, HR, and others - while maintaining accurate status reporting, identifying risks proactively, and holding workstream owners accountable to commitments.

This role exists at a defining moment for Illumia: completing the operational unification of two companies, embedding generative AI across the organization, and delivering on a set of strategic commitments that require real coordination, real follow‑through, and real accountability. The PMO is the connective tissue that makes that possible.

• Assigned programs are executing against realistic, current plans with documented owners, milestones, dependencies, and risk registers - built and maintained to reflect the actual work, not a lagging or aspirational view
• Risks, blockers, and cross‑functional conflicts are surfaced early and communicated clearly to the right stakeholders at the right cadence, before they become schedule problems
• Cross‑functional program participants across Product, Sales, Finance, Legal, IT, HR, and others describe this person as someone who understands the work, holds people accountable fairly, and makes coordination easier rather than heavier
• Process improvements have been designed, implemented, and adopted, with measurable gains in cycle time, handoff quality, or operational efficiency visible to functional leaders
• Executive forums and program status artifacts reflect reality; this person represents program interests clearly and credibly at every level
• Over time, earns increasing ownership of Illumia's most complex and highest‑stakes programs, and is recognized as a contributor to PMO capability‑building: developing standards, mentoring others, and raising the bar for how transformation work gets done

Reports directly to the Senior Director, Program Management, and is part of the COO’s Program Management team. This role maintains regular working relationships across all functions, including Product, Engineering, Finance, Legal, IT, and HR, with periodic exposure to the Executive Leadership Team through program reporting and governance forums. There is also a close working relationship with the AI Transformation Lead, given the significant overlap between program execution and Illumia’s AI‑enabled operational transformation agenda.

• 5+ years of experience in program or project management, operations, or a comparable role with direct accountability for end‑to‑end initiative delivery
• Demonstrated ability to manage complex, cross‑functional programs in environments with competing priorities and ambiguous problem definitions
• Strong written and verbal communication skills, including the ability to present program status and risk clearly to senior leaders
• High personal accountability and follow‑through
• Comfort…