Sales Enablement Manager

The Mission

As the Enablement Manager for Solutions Engineering (SE), your mission is to build a world‑class "Dream Team" of high performers. You will be the architect of the programs that empower our SEs to live out their mantra: “To guide the prospect and drive sales + bookings effectively, efficiently, and responsibly.”

• Drive Peak Performance
• Demo Mastery:
  Develop and scale coaching programs specifically designed to improve Demo Quality Scores. You will help SEs move beyond “technical correctness” to deliver persuasive, adaptive stories anchored in customer pain.
• Churn Mitigation:
  Partner with SE leadership to analyze churn data. Create training interventions that help SEs set better expectations and bridge the gap between sales promises and product reality.
• Initiative Engine:
  Provide the resources and structure SEs need to succeed in their quarterly initiatives, ensuring their product knowledge translates into cross‑functional business impact.
• Onboarding & Speed to Productivity
• Own the SE onboarding journey, shortening the ramp time for new Titans while embedding our Titan Values and Professionalism Non‑Negotiables from Day 1.
• Lead new hire cohorts through rigorous certification processes, ensuring they meet the high bar required to represent our brand to hardworking business owners.
• Operational Excellence & Tooling
• Enablement Technology:
  Leverage tools like Gong, Vivun, Tableau, and Lattice to identify performance gaps and measure the ROI of your enablement programs.
• Feedback Loops:
  Operationalize the “Opportunity Gap” process, ensuring SEs provide high‑quality feedback to R&D that shapes our future roadmap.
• Content & Playbook Development
• Build and maintain the “Source of Truth” for SE playbooks, including discovery guides, demo scripts, and technical calculators (e.g., Automation & Complexity Calculators).
• Coordinate with Product Marketing to translate new features into “Sales‑Ready” talk tracks.
• Culture & Accountability
• Foster a culture of “Making Each Other Better” through the facilitation of Peer Call Reviews.

• The
  
  Experience:
  
  3–5 years in Sales Enablement, Training, or a Solutions Engineering role within a B2B SaaS environment.
• Performance Mindset:
  Deep familiarity with performance management frameworks. You understand how to coach to specific KPIs (Quota, Churn, Demo Scores).
• Product Chops:
  You aren’t afraid of the “how it works.” You have the technical aptitude to understand complex workflows and can coach others on using technical calculators and SFDC/Vivun tracking.
• Communication Mastery:
  Exceptional ability to command a room (or a Zoom) and write clear, concise documentation.
• Titan Values Alignment:
  You demonstrate ownership, you are entitled to nothing, and you believe in putting the customer first.
• Tool Proficiency:
  Experience with Gong (or similar conversation intelligence), LMS platforms, Vivun/CRM tools, and Tableau.
• Industry Knowledge:
  Experience in the Home Services industry is a significant plus.

We are a team that believes life is too short to settle for ordinary. In this role, you won’t just be checking boxes; you will be the driving force behind a team that is redefining the standard for Solutions Engineering. You will have the autonomy to build, the data to prove your impact, and a “Dream Team” of peers who are as committed to your success as you are to theirs.

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. If you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems we’re solving. We’re in this together.

Come be human, with us.

We use technology, including automated and AI‑assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

• Flextime, recognition, and support for…