ServiceNow PM Workflows Consultant

Job Title:

Process Governance Consultant

Location:

Chandler, AZ

Duration:
Contract - 12 months

Pay Range: $88.02/hr (W2)

Job

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

We are seeking a Process Design Consultant to join our dynamic team. The ideal candidate will have strong experience in enterprise process management, operational risk governance, and cross-functional stakeholder engagement and a proven ability to drive process improvements, ensure policy adherence, and deliver measurable outcomes.

• Oversee end-to-end tracking of Enterprise Process Management (EPM) and Global Tech (GT) deliverables to ensure successful and timely execution.
• Manage Core Technology Infrastructure's Single Process Inventory (SPI) to ensure compliance with laws, regulations, Enterprise Process Management and Global Operational and Compliance Risk Management policies and standards.
• Participate in Horizontal routines, represent the voice of the line of business, and cascade information appropriately.
• Review process dashboards, analytics, and insights to identify opportunities for improvement.
• Drive adherence to enterprise policies, operational standards, and risk-based practices.
• Foster partnerships across lines of business, risk partners, and process owners for alignment and timely execution of priorities.
• Partner with cross-functional teams and second-line risk partners to manage operational and compliance risk proactively.
• Influence and collaborate across organizational levels to embed accountability and continuous improvement.
• Oversee CTI issues alignment, including standardized processes, proactive SPI assessments, and timely remediation.
• Support the evolution of process management through gatekeeping, governance routines, and continuous improvement practices.
• Champion operational excellence initiatives that modernize platforms, improve efficiency, and promote standardization.
• Enable digital transformation by introducing workflow tools, automation opportunities, and operational enhancements.
• Develop strategic relationships to drive value, build partnerships, and sustain a collaborative culture.

• Bachelor's degree in Business Administration, Technology, or related field.
• MBA or certifications such as PMP or Six Sigma preferred.
• 5+ years in process governance, operational risk, or relationship management roles.
• Proven ability to drive process improvements and deliver measurable outcomes.
• Proficiency with productivity software, including Microsoft Office.

• Experience with process lifecycle management, policy governance, and risk mitigation frameworks.
• Experience preparing executive communications for leadership forums and risk committees.

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.