Office Associate

Job Summary

Supports the administrative functions of the Distribution Center, including providing support to stores, customers, vendors, and supervisors. Ensures all contact with customers supports a world‑class customer service experience. Supports the daily operation of the business including billing, accounting, supply purchasing, reconciliation, and ordering of parts.

• Follow‑up and resolve delivery issues via email or phone with customers, stores, and drivers.
• Compile and maintain Distribution Center statistics by reviewing delivery documents.
• Contact and survey delivery customers directly.
• Review upcoming delivery routes to maximize delivery capacity and cost‑effective routes.
• Order, receive, monitor, and schedule parts for company and customer‑owned merchandise being repaired before storage or delivery.
• Assist walk‑in customers needing assistance with pick‑up orders.

Supports the retail store locations within the established distribution region. Success will be measured by the number of store or customer issues and the results of resolving them to the customer’s or store’s satisfaction.

• High School Diploma or GED

• Proficiency with Office software including email, Excel, Word, and potentially Power Point

• Interest and aptitude to learn and use the RMS WMS system in‑depth and repeatedly

• Ability to learn and use a Retail Management System and Warehouse Management System

Office environment. Requires sitting, repetitive hand motion (typing), hearing, listening, speaking, standing, and walking. Rarely requires bending, stooping, climbing stairs or ladders, kneeling, squatting, reaching overhead, pushing, or pulling.

If this role requires travel or driving, candidates must be able to meet the qualifications noted in the company’s Driver Management Program.

Medical, Vision, Dental and Basic Life Insurance; 401(k) retirement plan with company match of up to 6%;
Paid time off includes 9‑11 paid holidays each year, two weeks of prorated vacation as a new hire, and either personal time (non‑exempt only) or state‑mandated sick time.

At La‑Z‑Boy Incorporated, we are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table.