Manager-Patient -Outpatient

Primary City/State:
Virtual - Arizona

Category:
Patient Services

Shift: Day

Department:
Patient Experience

Hybrid Must reside in Arizona

Great care starts with great people. (Like you.) At Honor Health, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most – caring for the health and well‑being of people and communities across the greater Phoenix area.

• Lead patient experience improvement initiatives across Honor Health’s outpatient network, translating strategy into operational execution.
• Partner with clinical, operational, and physician leaders to improve reliability and consistency of the outpatient experience.
• Function as a working leader providing coaching, education, and structured improvement support.

• Translate network‑level PX strategy into targeted outpatient initiatives and execution roadmaps.
• Provide coaching on service recovery, experience design, and team engagement; build leadership capability.
• Supervise and develop outpatient PX Coaches; manage workflows, priorities, and performance.
• Establish consistent frameworks and tools; enable scalable deployment across 260+ clinics.
• Partner with operations, nursing, quality, and physician services to integrate PX into workflows.
• Monitor experience data, identify trends, support goal‑setting and action planning.
• Contribute to CMS readiness; support network growth with PX infrastructure for new clinics.
• Model Honor Health values; foster accountability and continuous improvement culture.

• Bachelor’s in Healthcare Administration, Business, or related field.
• Masters preferred.
• 5 years in patient experience or healthcare operations required.
• 2 years of leadership in an ambulatory setting required.
• Preferred: experience in ambulatory setting.