Merchant Services Account Manager
Job in
Gilbert, Maricopa County, Arizona, 85233, USA
Listed on 2026-07-13
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-13
Job specializations:
-
Business
Client Relationship Manager, Business Development, Customer Success Mgr./ CSM
Job Description & How to Apply Below
- Provide strategic account management for a designated portfolio of customers in the payments processing industry, delivering deep subject matter expertise and high-touch servicing to ensure client satisfaction and retention
- Achieve company wide business objectives, including the annual revenue plan at target margins; by maintaining and growing existing relationships, identifying incremental business and maintaining high levels of client satisfaction
- Establish and maintain a sound internal partnership with respective teams through ongoing collaboration and communication
- Prepare and deliver quarterly business reviews and analysis on strategic client relationships, as well as provide compelling industry updates to support the client’s merchant processing environment
- Guide merchants through complex projects and compliance mandates
- Be a subject matter expert (and stay updated) on all merchant services products and the associated processes to support them
- Act as a principal point of contact for all servicing and operational matters to internal partners, and as the primary servicing contact for the client relationship on behalf of Merchant Services
- Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
- 2+ years of Merchant Services Relationship Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Preferred previous merchant services acquiring experience
- Experience presenting complex information to prospects and clients
- Thrives in a dynamic, fast-paced environment
- Excellent verbal and written communication skills
- College degree or equivalent
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