National Accounts Coordinator

Metro Fire + Security has been serving Arizona since 1972. We are a full‑service fire protection company that offers statewide service and pride ourselves on customer service and integrity. Our staff of friendly and experienced professionals are dedicated to delivering quality service.

From initially selling and servicing fire extinguishers, we have transformed into a full‑service fire and life safety corporation. We now specialize in sprinkler system testing, repair and installation, kitchen and restaurant systems, fire alarm design, installation and service, backflow prevention devices, full service alarm monitoring, fire pump repair and installation, and underground hydrant repairs and installation.

The National Account Coordinator is primarily responsible for managing strategic customer accounts at a national level. The role processes work orders, dispatches them to various teams, provides day‑to‑day customer service, and ensures the effective execution of client objectives.

• Manage multiple large company accounts
• Process work orders provided by customers and dispatch to the appropriate departments for scheduling
• Serve as the main point of contact for assigned national accounts
• Prepare, file, and retrieve sales‑related documents (i.e., quotes)
• Update internal systems with account information
• Monitor incoming orders and ensure they are fulfilled appropriately
• Liaise with internal teams to ensure proper service occurs in a timely manner
• Communicate necessary information to other departments to meet service goals and record accuracy
• Initiate contact with customers, manage expectations, and relay them to internal teams
• Build relationships with key personnel
• Investigate and resolve questions and issues raised
• Assist team members with other projects as necessary
• Perform other related duties as assigned or required

• High school diploma/ GED
• 2+ years of prior customer service experience
• Working knowledge of Microsoft Office Suite
• Ability to sit for prolonged periods at a desk, working off dual monitors
• Ability to work Monday – Friday, between 6:30 AM and 5:30 PM
• Excellent verbal and written communication skills
• Strong attention to detail and high precision
• Ability to manage and prioritize multiple projects, work under pressure, and meet deadlines
• Strong sense of ambition, self‑motivation, and self‑discipline
• Desire and ability to work effectively as part of a team

• Knowledge of fire systems and tools
• Experience managing national accounts (highly preferred)
• Knowledge of Profit Zoom, Building Reports, Compliance Engine, Asset Management Portals, and Paylocity

• Medical
• Dental
• Vision
• Paid Time Off
• Paid Holidays
• 401(k) matching