Customer Service Representative

This is for the State of Arizona. The job closes 4/3 at 3PM Pacific time, all resumes have to be submitted by then.

Respond to customer inquiries via phone, email, and live chat with accuracy and empathy.

Achieve individual and team targets using clear daily, weekly, and monthly pipelines.

Provide timely and professional responses to high-visibility customer inquiries.

Adhere to company policies and compliance requirements in all customer interactions.

Document interactions and update CRM to maintain a complete customer history.

Identify upsell and cross-sell opportunities aligned with customer needs.

Maintain product knowledge and stay informed about new features and changes.

Monitor and report on customer satisfaction metrics and feedback.

Escalate unresolved issues to the appropriate teams with accurate context.

Participate in ongoing training to develop professional skills and career progression.

Collaborate with the team to share best practices and improve overall service quality.

Assist in onboarding new customers and guiding them through setup processes.

Excellent verbal and written communication with empathy and clarity.

Ability to meet and exceed individual and team targets via pipelines.

Experience handling multi-channel inquiries (phone, email, chat).

Strong CRM documentation and accurate customer history updates.

Adherence to policies, compliance, and data privacy requirements.

Knowledgeable about product features and recent changes.

Capability to identify upsell/cross-sell opportunities ethically.

Strong problem-solving to escalating complex issues with context.

Participation in ongoing training and career development.

Collaborative mindset with team sharing best practices.

On-site work location in Phoenix, AZ — be part of a collaborative team in our local office

Competitive base salary as the core of your compensation package