Bilingual Customer Service Representative; Temp-Perm​/Hybrid

Job Description

Bilingual English/Spanish

TEMP TO PERM/Hybrid role in North Phoenix

Job Hours-40 hours

AZ-Phoenix-Pinnacle Peak Rd (AZ01-USA)

Job Hours-:7:30am-4:00pm AZ Time

Combined Insurance, a Chubb Company, is seeking a Worksite Representative to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals!

Often the first point of contact for customers, the Worksite Representative is responsible for addressing customer service concerns, inquiries and activities. The Worksite Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Worksite Representative, he/she is responsible for creating a positive customer experience through professionalism, amicability, and knowledge of Combineds products and systems.

Responsibilities:

• Supporting policyholders with insurance product information
• Answering PFP calls and responding to policyholder inquiries with claims, service and intake related issues
• Provide detailed information about policies statuses
• Assist with basic technical troubleshooting for self-service related issues
• Ability to send transfers to the PFP sales team to increase APV revenue
• Ability to handle claim intake for PFP
• Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work and other KPIs.
• Exhibits and practices the Organizations Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership.
• Willingness to participate in partnership training and mentoring of Junior Representatives.
• Willingness to perform other duties as assigned.