Executive Support Associate; Critical Safety Specialist

About the team

The Executive Support, Critical Safety Specialist plays a vital role within the Executive Support organization, managing safety incidents from escalation through resolution. This role ensures timely and effective responses to critical safety issues by coordinating with internal teams, supporting customers, and maintaining detailed documentation. You will be at the forefront of protecting the Turo community while delivering a high level of care and attention during sensitive and high‑impact situations.

• Respond to inbound and outbound customer escalations via phone, email, and Slack to de‑escalate and manage complex critical safety incidents
• Serve as the primary point of contact, ensuring consistent follow‑up to drive timely resolution and rebuild customer trust
• Act as a liaison between customers, Operations, Claims, and other Turo teams to resolve issues through customer‑focused solutions and clear communication
• Research and document customer issues, desired outcomes, and key details with accuracy and thoroughness
• Maintain up‑to‑date and detailed internal case documentation
• Collaborate with the team to build processes, reduce escalations, and suggest policy or workflow improvements
• Manage multiple cases simultaneously in an investigative capacity to support resolution and protect the Turo brand

• Demonstrates Turo’s values through work product and day‑to‑day team interactions
• Ability to function in a fast‑paced environment and adapt quickly to change
• Strong commitment to responsiveness and delivering an exceptional customer experience
• Excellent verbal and written communication skills
• Naturally curious with a passion for learning and continuous improvement
• Strong analytical and problem‑solving skills with the ability to make decisions with limited information
• Ability to work holidays, weekends, and occasionally outside normal business hours when required
• Ability to quickly learn new tools and systems, including Kustomer, Sift, CRM platforms, Google Docs, and Microsoft Office;
  Mac proficiency is a plus
• Strong team player with a positive attitude, high energy, integrity, strong work ethic, and commitment to the mission

For this role, the target base salary range in Phoenix is $48,000–$60,000 annually. This role is also eligible for equity and benefits.

Benefits include:

• Competitive salary, equity, benefits, and perks for all full‑time employees
• Employer‑paid medical, dental, and vision insurance (country specific)
• Retirement employer match
• Learning & Development stipend to invest in your professional development
• Turo host matching program
• Turo travel credit
• Cell phone and internet stipend
• Paid time off to relax and recharge
• Paid holidays, volunteer time off, and parental leave
• In‑office lunch, snacks, and fun activities (for those in the office full‑time or hybrid)

Turo is committed to building a diverse team. If you are from a background that’s underrepresented in tech, we’d love to meet you.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable. We welcome candidates with physical, mental, and/or neurological disabilities.

If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing