Member Service Representative - Gilbert Branch

Member Service Representative

Pima Federal Credit Union is looking to hire a full‑time Member Service Representative. Do you have a strong work ethic, a positive outlook, and share in our philosophy that people help people?

Our Member Service Representatives are enthusiastic about providing exceptional customer service and are a universal role in our branches, assisting members from start to finish. They promote financial products and services, establish rapport, listen carefully, and recommend appropriate solutions.

This position processes teller transactions, opens and closes accounts, solves problems, updates member information, conducts loan application interviews, processes loan applications, funds loans, and presents loan disclosures. The role also steps into the teller line to process banking transactions accurately and efficiently while maintaining a balanced cash drawer. Member Service Representatives are expected to achieve individual and team sales goals and stay up to date on all credit union products and services.

• High school diploma or equivalent
• One year of current financial institution experience as Teller or Member Service Representative OR two years of current sales, retail, or customer service experience with cash handling responsibilities
• Intermediate-level proficiency with computers and software applications, including Microsoft Office, Word, and Excel
• Exceptional customer service skills
• Ability to offer solutions that meet members’ needs
• Flexibility to travel to other branches on occasion
• Working knowledge of Symitar (Episys) preferred. Bilingual English/Spanish skills preferred.

• Insurance:
  • Medical, dental, and vision – generous contribution from the credit union
  • 100% company‑paid life insurance, short‑term disability, long‑term disability, and employee assistance program
  • Access to other products such as two flexible spending account (FSA) options, critical illness insurance, accident coverage, and buy‑up options on life insurance
• Retirement:
  • 401(k) plan with company match
  • 100% company‑funded pension plan
• Generous paid time off policies, including 11 paid holidays
• Tuition reimbursement
• Access to on‑demand pay and one‑on‑one financial planning
• Wellness program
• On‑site car repair service