Receptionist, Customer Service​/HelpDesk

About The Role

As a Receptionist, you'll be the first point of contact for visitors — the person who sets the tone and creates a welcoming atmosphere. This role is perfect for someone with strong customer service skills who enjoys purposeful work.

No experience in a specific field? No problem. If you have a background in hospitality, retail, or any fast‑paced customer service role, you already have the skills we're looking for — we'll teach you everything else.

Position:
Receptionist

Schedule:

3 Days/Week | 13-Hour Shifts

• Greet every visitor with warmth and professionalism
• Manage check‑ins and check‑outs, verify information, and assist with forms
• Schedule and confirm appointments
• Maintain a clean, calm, and welcoming front desk area
• Use digital tools and office systems efficiently
• Support teammates and adapt to changing needs

• A people‑first attitude with excellent communication skills
• Ability to multitask and stay calm under pressure
• Comfortable using email, calendars, and scheduling systems
• Willingness to learn new processes and tools
• 1+ year of customer‑facing experience (retail, hospitality, etc.)
• High School Diploma or GED

• 10 PTO days (15 after year
  1) + 10 paid holidays
• 90% covered health, dental & vision insurance
• 401k + internal growth opportunities
• Referral Bonuses – Get rewarded for bringing great people into the team

At Serenity, we believe in creating positive, life‑changing experiences for our visitors. By leveraging innovative technology and top‑notch service, we aim to redefine how people engage with our services. Our mission is to help individuals take control of their journey, and we're looking for team members who are passionate about making that happen.