Business Retention Representative; RBAR

Job Description

Cable One’s Retention Business Account Representatives are responsible for developing, renewing contracts, and maintaining a base of existing business customers who subscribe to our voice and broadband services. As a Representative, you will speak to small and medium‑sized companies who call in to disconnect their services. Your goal will be to show them the value that Cable One can bring to their company by offering services that better fit their needs or troubleshooting to resolve their current concerns.

• Use a variety of problem‑solving techniques to retain customers who call to reduce or cancel their services.
• Connect with our current customers and help them renew their contracts.
• Follow up with subscribers to answer their questions or confirm if we can help answer their questions.
• Identify reasons for customer dissatisfaction with product and provide prompt resolution in order to retain the customer.
• Upsell Sparklight products that include digital, HSD, and phone to existing business customers.
• Team up with other departments at Sparklight to help answer customer questions or resolve their concerns.
• Take on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization’s Values.

• High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience.
• Associate’s degree (A.A.) preferred.
• Experience in telecommunications preferred; prior sales experience preferred.
• Ability to work independently and in a team environment.
• Must be detail‑oriented and self‑starter.
• Ability to stay calm and patient when dealing with frustrated customers.
• Confidence to be persistent and professionally sell our services after a customer declines an offer.
• Strong problem‑solving skills; ability to find creative routes to secure a sale.

• Committed: Values each and every customer while working hard to keep their business and support our communities.
• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive: Understands what our customers need and actively works to make their relationship with us seamless, easy, and rewarding.
• Personal: Knows our customers well, and tailors communications and interactions to address their needs and expectations.

• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) – 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection
• Tuition reimbursement (up to $5,250 on 1st year)
• Up to seventy‑five dollars a month towards cable and internet services
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.