Customer Experience Associate ; Fullerton,CA

THE ROLE

Avocado is currently looking for a Customer Experience Associate I to be part of our Customer Experience team in Fullerton, CA! This is a non‑exempt position, meaning it is hourly and you are entitled to overtime pay.

Location:

You will be working on‑site at our location in Fullerton, California or remotely in the United States of America.

Pay Transparency:
The pay range for this role is $19.00 - $22.38 hourly, plus potential monthly bonus.

• Respond to customer inquiries via calls, chats, and emails.
• Maintain accurate documentation of customer issues and interactions.
• Route concerns to the appropriate departments.
• Handle order inquiries and report vendor‑related issues in line with company standards.
• Meet department averages for performance metrics, including PRP, QA, CSAT, and time logged in queues.
• All other assigned duties.

• A minimum of 1 year of experience in the field of customer service.
• Strong cross‑functional communication skills.
• Excellent problem‑solving and analytical skills.
• Ability to accept and adjust accordingly to constructive feedback.
• Effective oral and written communication skills.
• Great communicator.
• Regular and predictable attendance.

• Stationary position:
  Must be able to remain stationary 50% of the time.
• Move:
  This role involves moving throughout the office space to meet with different team members.
• Operate:
  Constantly operates a computer and other office machines such as printers and tablets.
• Communicate:
  This role frequently communicates with other team members to update on the status of a task and customers to help with any inconvenience on orders.

• Medical (HMO, PPO, HSA)
• Dental
• Vision
• 100% Employer‑Paid Life Insurance
• 401(k) with employer match
• PTO
• Volunteer days
• Employee product discount
• Annual Bonus Plan
• Training and tools to be successful along with a strong partnership from your peers and leaders
• Access to wellness apps
• Referral Bonus
• Opportunity to grow

Avocado Green Brands is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.