Centralized Servicing Representative

Summary

The Centralized Servicing Representative I is responsible for providing support to branch and centralized operations, handling a variety of functions.

• Operates the company’s Customer Service Toll-Free line; handling inquiries and concerns, asking for clarification to deal with each inquiry or concern promptly, and accurately to resolve customer questions, or transferring callers to appropriate parties for assistance.
• Provides entry-level support for the company’s Mobile App; assisting customers by troubleshooting registration issues, login issues, and password resets, escalating more complex issues to the appropriate team members.
• Responsible for entering all customer complaints, and credit disputes received via telephone, email, or mail, utilizing our complaint management software.
• Processing all returned mail, returned check letters, credit verification letters, or any other correspondence received.
• Proper handling of processing paid out contracts, and releasing liens in a timely manner, according to state law and company guidelines.
• Efficiently and accurately handles system related “help desk” tickets.
• Accurately posts all centralized payment handling; including but not limited to mail, electronic, repo payments, credit insurance, bankrupt trustee payments, and garnishment payments.
• Preparing daily banking deposit, balancing cash drawers each day, and other cashier related duties.
• Manages risk relative to position.
• All other duties assigned by Management.

• High School Diploma or GED from accredited institution.
• 0 - 2 years customer service or related experience.
• Detail oriented and ability to multi-task.
• Excellent analytical and problem solving skills.
• Excellent communication and customer service skills.
• Ability to empathize with customers and remain calm and composed in difficult situations.
• Proficient working knowledge of Microsoft Windows, Excel and Word Applications.
• Ability to work with minimum supervision.
• May require lifting of materials up to 15 lbs.
• Ability to work flexible hours, including evenings and weekends, as required.

• The salary range for this position is competitive based on the job duties as well as the specific Knowledge, Skills, Abilities and Experience of the selected candidate.
• This position is eligible for Quarterly Incentive compensation based on individual and company performance guidelines.

• Call Center – Office Hybrid