Customer Operations Specialist; Fullerton,CA

Overview

Avocado is currently looking for a Customer Operations Specialist to be part of the Customer Operations Team. You will be reporting to the Customer Operations Manager. The Customer Operations Specialist is responsible for a variety of inquiries from our key customers, including how to place orders and/or follow up on orders, resolving any order processing or systems issues, parts orders, and coordinating shipping logistics.

This position requires a successful point of contact with proven customer service experience in a dynamic, customer-focused organization.

Note on

Location:

Here at Avocado Green Brands, we treasure teamwork and working together in person. Depending on the role, you will be working on-site at one of our Fullerton locations.

Note on Pay Transparency:
The pay range for this role is $23.00 - $26.75 Hourly.

• Act as the primary point of contact for assigned accounts, addressing customer inquiries, providing product or service information, and resolving issues in a timely manner.
• Process orders via EDI, e-mail and internal importing processes.
• Coordinate shipping logistics and process shipping labels through Fed Ex, UPS World Ship, and other shipping platforms.
• Support customer requests related to replacements, cancellations, address changes, shipping method updates, warranty claims, and order tracking details.
• Meet and strive to exceed departmental performance goals in relation to quality, production and schedule adherence.
• Manage incoming support inquiries, provide updates and callbacks in a timely manner, and triage inquiries needing additional support to the proper department.
• Maintain accurate and current information as it relates to the department’s needs.
• Process written customer correspondence and provide timely follow up.
• Coordinate and track movement of goods through logistics pathways while proactively communicating updates to customers and internal teams.
• Collaborate cross-functionally with Sales, Logistics, Warehouse, Manufacturing, and Customer Experience teams to support operational efficiency.
• Monitor inventory communication and product availability updates to support customer expectations and operational planning.
• Performs other related duties as required and assigned, and perform other tasks as directed by the Customer Operations Manager.

• Minimum of 2 years of experience in customer service, account management, or a related role, preferably in a manufacturing environment.
• Strong interpersonal, verbal, and written communication skills.
• Ability to effectively communicate internally and externally with customers, vendors, and cross-functional teams.
• Advanced in Microsoft Office Suite (Excel, Word, PowerPoint) and Net Suite.
• Experience using Net Suite ERP or similar order management, ERP, or CRM platforms preferred.
• Excellent problem-solving abilities and attention to detail.
• Ability to manage multiple tasks and prioritize effectively.
• Customer-first mindset with a proactive and solution-oriented approach.
• Regular and predictable attendance.

• Sit:
  Must be able to remain stationary 50% of the time.
• Walk:
  Move throughout the office and warehouse areas to access different areas and people.
• Talk/hear:
  Frequently communicate with other team members to update on status or ask questions; able to exchange accurate information.
• Lift:
  Light lifting of mail packages.
• Operate:
  Constantly operates a computer and other office machines such as printers and tablets.

• Medical (HMO, PPO, HSA), Dental, Vision
• 100% Employer Paid Life Insurance
• 401(k) with employer match
• PTO
• Volunteer days
• Employee product discount
• Annual Bonus Plan
• Training and tools to be successful with strong partnership from peers and leaders
• Access to wellness apps
• Referral Bonus
• Opportunity to grow

Thank you for your interest in Avocado Green Brands. We appreciate your time and review of each resume submitted. You will receive an email within 24 hours confirming your application has been accepted by our applicant tracking system. If selected to participate in the interview process, you will receive an email within two weeks from our Talent Acquisition department.

Avocado Green Brands is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.