Sr Order Management Specialist

Order Management Specialist

When you're part of the team at Thermo Fisher Scientific, you'll do important work. And you'll have the opportunity for continual growth and learning in a culture that empowers your development. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Discover Impactful Work:

Are you ready to be the driving force behind seamless order processing from quote to delivery? Unity Lab Services offers integrated lab services, support, and supply management with customized solutions and expert service. We're seeking an upbeat Order Management Specialist to ensure smooth order processing that maintains customer satisfaction, and team alignment.

A Day in the Life:

• Assist customers with order-related tasks through systems like SAP/Oracle, Salesforce, and EDI portals, including entering, updating, canceling, or expediting orders and returns.
• Track and resolve customer inquiries about pricing, availability, delivery status, invoices, credits, and deductions, aiming for first-contact resolution.
• Identify and fix EDI "kick-out" errors and ensure accurate data.
• Follow guidelines to complete tasks on time and accurately.
• Collaborate with Supply Chain, Logistics, Finance, and Commercial to solve problems and resolve customer issues.
• Monitor order progress, identify potential delays, and suggest workflow improvements.
• Additional responsibilities may be assigned by management as needed.

Keys to Success:

Education

High school diploma or equivalent required. Associate's degree preferred.

Experience

2–3 years of customer-service, order entry, or call-center experience

Knowledge, Skills, Abilities

• Comfortable using Microsoft 365. Experience using ERP/CRM systems (SAP, Oracle, Salesforce) a plus
• Strong written and verbal English skills
• Keen attention to detail, solid time-management skills, and the ability to thrive in a fast-paced, team-oriented environment
• Basic troubleshooting and problem-solving skills

Physical Requirements / Work Environment

• Must be able to sit for extended periods while performing administrative and computer-related tasks in an office environment.
• There may be frequent standing, walking, bending, climbing steps, and assisting with staging or checking order accuracy in environments with varying temperatures.
• Willingness to work occasional overtime, holidays, or weekend shifts, as needed, is required.
• As a condition of your employment with Thermo Fisher Scientific, you must successfully complete and satisfy Thermo Fisher's pre-employment screening (including background check and drug test) and any customer-mandated screening, credentialing, or badging requirements. Customer requirements may differ from or exceed Thermo Fisher's criteria.

Benefits

We offer comprehensive healthcare, paid Holidays, tuition reimbursement, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Our Mission is to enable our customers to make the world healthier, cleaner and safer. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #Start Your Story  at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/Disability Access

Job Seekers with a Disability:
Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at .

Please include your contact information and specific details about your required accommodation to support you during the job application process.

* This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.