Customer Service Specialist

Customer Service Specialist

Support and assist in various administrative tasks. In addition, support warehouse and storage processes and responsibilities.

Interact directly with customers by telephone, electronically, or face to face and respond to customer inquiries promptly

Process orders, forms, applications and requests

Provide pricing, product, and delivery information upon request

Direct requests and unresolved issues to the appropriate resource

Formulate resolution and response to customer issues

Utilize Microsoft Dynamics CRM to record customer interactions and actions taken

Communicate and coordinate with internal departments

Facilitate prospects through new account credit process

Typically work is performed in an office setting.

Able to sit and stand for extended periods of time

Able to move about office setting to complete responsibilities

Able to move freely around work and customer sites

Able to climb stairs, kneel, bend, and stoop

Frequent use of phone, computer, and office equipment

Able to lift up to 25 lbs

Negligible

Strong computer skills and able to learn company systems and processes

Strong verbal and written communication skills

Ability to work proficiently in Microsoft Excel and Word

Adheres to the company’s values and ethical expectations

Able to effectively multitask with a strong attention to detail

Strong customer service skills

One (1) year inside sales experience desired

Minimum one (1) year of B2B experience

Trade or technical school (Certificate or diploma) in an applicable field

Experience in transportation, lubricants, fuel, or a related industry

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.