Customer Service Representative

Location:

GILBERT, AZ, 85233 Customer Service Representative Mr. Handyman of Mesa, Tempe, and Gilbert

Location:

Gilbert, AZPay: $18.00 - $24.00 per hour

Job Type: Full-Time

Schedule:

Monday-Friday, Day Shift Expected

Hours:

40 per week

Join Our Team as a Customer Service Representative!

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, team-oriented environment? If so, we want you to join our team dyman of Mesa, Tempe, and Gilbert.

• Competitive Pay Earn $18 to $24 per hour, based on experience and qualifications.
• Consistent Schedule Enjoy a stable Monday through Friday daytime schedule, providing predictability and work-life balance.
• Paid Time Off Take advantage of paid time off to rest, recharge, and take care of personal needs.
• Supportive Team Culture Join a team that values collaboration, respect, and open communication. We believe in supporting one another and celebrating success together.
• Growth Opportunities Develop your skills and advance your career with a company committed to professional growth and continuous improvement.
• Make an Impact Play an important role in helping homeowners and businesses receive reliable, high-quality service while delivering an exceptional customer experience.
• Local, Trusted Brand Be part of Mr. Handyman of Mesa, Tempe, and Gilbert, a respected local business dedicated to professionalism, quality workmanship, and outstanding customer service.

• Customer Interaction Answer incoming calls in a professional manner.
• Provide assistance, information, and exceptional customer service.
• Lead Conversion Engage with customers to understand their needs.
• Answer questions and recommend appropriate services.
• Convert inquiries into scheduled appointments.
• Scheduling Schedule appointments and coordinate with service professionals.
• Ensure timely and efficient project completion.
• Customer Follow-UpConfirm appointments.
• Gather customer feedback.
• Address concerns and ensure customer satisfaction.
• Record Keeping Maintain accurate records of customer interactions, appointments, and service requests within our CRM system.
• Team Collaboration Work closely with team members to prioritize tasks and manage workload efficiently.
• Continuous Improvement Strive to improve customer satisfaction and customer retention through proactive communication and exceptional service.

• Communication Skills Excellent verbal and written communication skills.
  
  Professional and friendly phone manner.
• Organizational Skills Strong attention to detail.
  
  Ability to multitask and prioritize in a fast-paced environment.
• Technical Proficiency
  
  Experience with Microsoft Office.
  
  Familiarity with CRM software preferred.
• Customer-Focused Attitude Empathy and a genuine desire to help customers resolve issues and achieve their goals.
• Team Player Ability to work independently and collaboratively.
  
  Focused on delivering results and exceeding customer expectations.
• Industry Knowledge (Preferred)
  General knowledge of construction terminology, processes, and materials.
  
  Experience in home services, construction, property management, HVAC, plumbing, electrical, or handyman services is a plus.

• Ability to Commute Must be able to reliably commute to Gilbert, AZ.
• Relocation Candidates relocating to the area must be established in Gilbert, AZ before their start date.

• Paid time off
• Paid holidays
• Professional development and growth opportunities

You are applying to work for a franchise owner of Mr. Handyman, not Mr. HandymanSPV LLC or any of its affiliates. If hired, the franchise owner will be youronly employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general natureand level of work being performed.