Graphic Designer ​/ Customer Service & Front Counter Associate

– Gilbert, AZ
Full-Time | On‑Site | Air‑Conditioned Shop
Tip‑Eligible Position

is a fast‑growing custom print shop specializing in vinyl decals, apparel, screen printing, embroidery, and digital print services. We’re looking for a friendly, detail‑oriented team member who can handle front‑counter customer service while also assisting with graphic design and production tasks.

This role is tip‑eligible
, meaning your total pay can increase based on customer tips received during front‑counter interactions.

This hybrid role blends graphic design
, customer service
, and front counter order intake
. You’ll greet customers, take orders, prepare artwork, and help keep production moving smoothly. Strong communication skills, accuracy, and a customer‑first mindset are essential.

• Greet customers and provide friendly, knowledgeable assistance
• Take orders in person, by phone, and online
• Help customers choose products, materials, and design options
• Provide quotes, timelines, and order updates
• Maintain a clean, organized front counter and lobby area
• Earn customer tips based on service quality and interaction

• Create and prepare artwork for decals, apparel, signage, and print products
• Set up files for vinyl cutting, printing, and screen printing
• Make customer‑requested edits, mockups, and proofs
• Ensure artwork meets production requirements and shop standards

• Assist with vinyl production (weeding, masking, trimming)
• Help with print and decal departments during busy periods
• Collaborate with the screen‑printing and art teams as needed
• Maintain accuracy and consistency across all jobs

• Strong customer service and communication skills
• Basic to intermediate graphic design skills (Illustrator preferred)
• Ability to learn shop workflows and production processes
• Comfortable standing for extended periods
• Able to lift up to 40–50 lbs when assisting with materials
• Reliable, punctual, and able to work in a fast‑paced environment
• Attention to detail and pride in producing clean, accurate work

• Adobe Illustrator or similar design software
• Experience in a print shop, sign shop, or apparel shop
• Knowledge of vinyl cutting, printing, or screen‑printing workflows
• Comfort working with customers face‑to‑face

• Air‑conditioned production environment
• Tip‑eligible position — earn more based on customer service
• Creative, hands‑on work every day
• Opportunities to grow into design, production, or specialty departments
• Fun, fast‑moving shop with a strong customer base