Learning and Development Manager

Description

Since launching in September 2021, LUV Car Wash has been on a mission — and we're just getting started. In under five years, we've grown close to 90 locations across six states (CA, NV, FL, GA, PA, and NJ), and we're not slowing down.

Our mission is to become a top car wash company by growing our people, creating and maintaining strong operations, and living a culture of continuous improvement. We live that out through our values: we get stuff done, we work as a team, we do the right thing, we have fun — and most importantly, we LUV what we do.

• 401(k) Match — we invest in your future
• Health Benefits/HSA
• Vision & Dental Coverage
• Life Insurance
• Paid Vacation
• Paid Sick Time
• Employee Discount Program
• Employee Assistance Program (EAP)

The Learning & Development Manager at LUV Car Wash is a skilled instructional designer, systems administrator, and learning architect responsible for building and maintaining the programs, content, and infrastructure that develop LUV’s people at every stage of their career. This role translates organizational needs into structured, measurable learning experiences. This position actively searches, creatively designs, implements, and executes effective methods to educate, enhance performance, and develop leaders.

• Apply adult learning principles and instructional design methodology (ADDIE, SAM, or equivalent) to design, develop, and maintain training programs across multiple modalities including SCORM-compliant e-learning modules.
• Generate a full suite of supporting learning materials: facilitator guides, participant workbooks, job aids, quick-reference cards, and video scripts.
• Collaborate with subject matter experts (SMEs) across Operations, HR, and Field Leadership to translate technical expertise into clear, learner-centered content.

• Design and maintain structured Manager in Training and Train-the-Trainer programs that equip GMs, DMs, and designated site facilitators to deliver consistent, high-quality training at the field level.
• Design role‑specific learning roadmaps across the full employee lifecycle, anchored by structured 30/60/90‑day experiences that accelerate time‑to‑competency and reduce early attrition.
• Map competency frameworks to learning pathways, defining what employees must know, demonstrate, and achieve at each career milestone.

• Serve as a primary LMS administrator—owning course shells, learning paths, user enrollment, role‑based assignments, assessment configurations, and system reporting.
• Assign, monitor, and report on training completions, knowledge check scores, and certification milestones across the organization.
• Collaborate with internal stakeholders to ensure test assignments, reset protocols, and learner records remain accurate and audit‑ready at all times.
• Troubleshoot LMS access, enrollment, and content delivery errors with urgency; minimize learner disruption and elevate unresolved issues appropriately.

• Establish and maintain a training evaluation framework (Kirkpatrick or equivalent) that measures learner reaction, knowledge acquisition, behavior change, and business impact.
• Generate regular LMS and program performance reports: completion rates, assessment scores, knowledge gap trends, and training ROI indicators.
• Analyze training data to identify systemic performance gaps, underperforming content, and populations requiring targeted learning support.

• Support the Director of Training and VP of HR in planning and executing company‑wide development programs, training initiatives, and strategic L&D projects.
• Travel regionally to support training delivery, facilitate workshops, and partner with field leadership on site‑level learning needs.
• Maintain organized training records and documentation; produce post‑program reports with actionable recommendations for the L&D Manager and Operations.

• You're based in or able to relocate to the Gilbert, AZ area and are available…