Local Area Support Engineer

Socomec Group (Socomec) is a global leader in electrical equipment engineering and manufacturing, specialized in low voltage energy performance.

Socomec North America (NAM) is Socomec’s organization overseeing all operations in North America.

The Local Advanced Support (LAS) role provides advanced technical and operational support for mission‑critical power system service activities across authorized SOCOMEC product lines and operational environments.

LAS serves as a primary technical support interface for complex customer service events, providing technical triage, remote troubleshooting, operational assessment, escalation coordination, and field execution support prior to and during service deployment activities.

The role supports complex troubleshooting, operational recovery, advanced commissioning support, escalation stabilization, and high‑risk service activities through advanced technical guidance, procedural reinforcement, and coordination with Field Service, TAS/TOS, engineering, manufacturers, and operational leadership functions.

LAS personnel help improve field execution readiness by supporting technical assessment, service strategy alignment, field resources deployment readiness support, and parts recommendation activities supporting onsite service activities when appropriate.

LAS serves as the primary operational technical escalation coordination layer for field service activities under normal circumstances, helping ensure consistent technical support, escalation continuity, operational visibility, and alignment with approved governance and support frameworks.

The role also contributes to operational capability development through technical coaching, mentorship, and delivery of assigned technical training supporting field execution consistency and escalation maturity across the service organization.

LAS operates within established technical governance frameworks and approved authorization boundaries and does not independently override engineering requirements, approved procedures, product limitations, or formal technical escalation processes.

LAS personnel support mission‑critical field operations where disciplined technical guidance, sound operational judgment, and consistent escalation practices directly affect personnel safety, system reliability, and customer operational continuity.

In alignment with SOCOMEC’s Safety Culture and technical governance expectations, LAS personnel reinforce procedural discipline, approved operational practices, escalation integrity, and safe field execution across supported service activities and operational environments.

Operational urgency, customer pressure, outage conditions, commissioning schedules, or service restoration objectives do not justify unauthorized technical direction, procedural deviation, or bypassing established escalation and engineering governance processes.

LAS personnel are expected to recognize the limits of authorized support scope and to elevate conditions requiring TAS/TOS, engineering, product specialists, or additional operational controls.

Safety remains the highest operational priority. LAS personnel are expected to reinforce stop‑work authority, procedural compliance, hazard recognition, and disciplined operational behavior across all supported field activities.

Serves as a frontline technical support interface for customer and field service issues by providing remote troubleshooting, operational assessment, initial stabilization guidance, deployment readiness support, and parts recommendation coordination supporting onsite service activities when appropriate.

Provides advanced troubleshooting, advanced commissioning support, operational recovery support, and procedural guidance for mission‑critical power systems within approved authorization scope.

Serves as the primary operational escalation coordination layer for field service activities by coordinating technical support efforts between field personnel, TAS/TOS, engineering, and operational leadership functions during complex or high‑risk operational events.

Provides direct onsite or…