Product Service Engineer – Technology

Responsibilities

• Develop appropriate procedures and plans to ensure product quality and evaluate results to identify deficiencies.
• Collaborate with product teams to correct design flaws as needed.
• Provide support to triage and direct issues to appropriate teams.
• Maximize customer uptime by providing quick field improvements.
• Coordinate, review, and edit service literature to ensure dealer and customer success in commissioning, maintenance, and service of the end-to-end product.
• Solicit and gather internal and external feedback to identify potential new products and/or improvements to existing products that improve product serviceability.
• Assist in new customer onboarding and deployment.
• Support customer data gathering initiatives to provide technical teams robust requirement information.
• Work with corporate partners to enable scalable training offerings for dealers and customers.

• A bachelor's degree in engineering or related field or experience in engineering or related field.
• Technical product support experience.
• Experience with telematics, payload technologies, productivity technologies, site grading technologies, or safety sensing systems.
• Product/customer support, quality, or aftermarket related experience.
• 6 Sigma Green Belt experience preferred.

Demonstrates expertise in technical product support and quality assurance, with a focus on customer success and product serviceability. Proficient in collaborating with cross‑functional teams to enhance product design and improve service processes.