Receptionist- day shift

Job Details

Job Location:

Pecan Care Concepts - Gilbert, AZ 85234

Job Shift: Day

• Ensure that company’s mission statement is successfully fulfilled
• Meet or exceed financial and census goals
• Succeed in maximizing revenue and minimizing expenses
• Foster a culture of compassion and people-focused care
• Construct positive relationships with all senior-care professionals and in the community
• Build the business for long-term success
• Protect the business from potential liabilities and risks

• Manage the company and resident mail
• Receive and return the postal bin
• Sort and distribute resident and company mail
• Help create a positive environment, which encourages creative, positive problem solving and overall job satisfaction for team members
• Aid in developing a strong team which fosters interdepartmental cooperation

• Greet the public in a polite and professional manner at all times
• Work closely with customers (family members and POAs) to ensure satisfaction
• Build the community’s reputation through incredible customer service
• Foster positive customer experience
• Answer incoming calls in a professional and friendly manner and take accurate and complete messages and alert appropriate department directors
• Transfer calls to appropriate departments as applicable
• Use friendly vocabulary:
  Certainly, yes, may I, no, absolutely, (don’t use: Can I, yea, nah)
• Sell meal tickets and special event tickets (if applicable)
• Monitor lobby and visitors
• Observe and uphold resident rights at all times
• Relate to the public and residents in a courteous, empathetic, and cooperative manner
• Work with team members in all departments to ensure an enriching living experience
• Keep environment clean and safe
• Perform other related duties as assigned

• Help keep all residents and family members happy, healthy, and safe
• Assist where needed to help create a warm and loving environment for community residents
• Foster a culture of compassion and person-center care that is inspirational, positive, and motivating
• Build unity, loyalty, and accountability among all team members
• Help keep building and grounds clean and attractive to maintain an inspirational and enriching environment

• Generate revenue to meet and exceed business goals
• Minimize expense by ensuring community team payrolls are in budget
• Minimize expense by ensuring supply expenses are in budget
• Take action to ensure company is maximizing profits and operating lean

• High school diploma or equivalent
• Must have good physical and mental health
• Must possess an upbeat, positive, flexible, and enthusiastic personality and be congenial with fellow team members, residents, and the general public at large
• Must be honest, dependable, and exhibit unwavering integrity
• Must maintain proper hygiene
• Must be professional in dress and presentation
• Must be willing to be active and on feet during the entire work day
• Must be able to effectively communicate in standard English both verbally and in writing
• Must be capable of following oral and written instructions
• Must have the ability to use own judgment and initiate daily activities