Fraud Prevention Specialist

About the team

We are looking for a team-oriented fraud fighter to join the Marketplace Risk Team s rewarding position encompasses all required duties in fraud detection and prevention including reviewing users, login activity, transactions, content, escalated customer disputes and any issues that may affect the safety of our marketplace.

• Review transactions, accounts, and activity to identify and resolve fraudulent activity in real-time using advanced tools, expertise, and judgment.
• Conduct in-depth analyses of complex fraud cases using advanced tools and methodologies.
• Lead detailed investigations into sophisticated or high-value fraud cases, working closely with internal teams and, when necessary, external agencies.
• Identify emerging fraud trends and patterns through data analysis.
• Contribute to the development and refinement of fraud prevention strategies, policies, and procedures based on insights from case analyses and industry trends.
• Collaborate with other departments (e.g., IT, legal, customer service) to implement fraud prevention measures across the organization.
• Identify attributes associated with high-risk accounts and transactions through investigations for identity theft, payment fraud, account takeover, or host fraud.
• Train, mentor, and support our outsourced group of agents completing fraud reviews.
• Support and share knowledge with other Trust & Safety, Legal, Claims, and Global Operations teams as a fraud prevention subject matter expert.
• Prepare and present detailed reports on fraud incidents, trends, and prevention strategies to senior management.

• 2+ years of experience in fraud prevention, risk management, or a related field within an e-commerce environment.
• Bachelor’s degree or equivalent work experience.
• Strong analytical and problem‑solving skills with the ability to make independent decisions with limited information.
• Ability to function in a fast‑paced environment and quickly adapt to change.
• Excellent verbal and written communication skills committed to high responsiveness and providing a superb customer experience.
• Available to work holidays, weekends, and occasionally outside normal business hours when necessary to protect the platform.
• Demonstrates Turo’s values through work product and within day-to-day team interactions.

Bonus: Experience in a two‑sided marketplace is highly desirable. Certified Fraud Examiner (CFE) Credential or other advanced fraud training. Experience with Kustomer, Sift, CRM systems, Google Docs, MS Office and Mac OS.

Target base salary range in Phoenix: $58, annually. This role is also eligible for equity and benefits.

Benefits include:

• Competitive salary, equity, and benefits.
• Employer‑paid medical, dental, and vision insurance (Country specific).
• Retirement plan with employer match.
• Learning & Development stipend to invest in your professional development.
• Turo host matching program.
• Turo travel credit.
• Cell phone and internet stipend.
• Paid time off to relax and recharge.
• Paid holidays, volunteer time off, and parental leave.
• In‑office lunch, office snacks, and fun activities (for full‑time or hybrid employees).

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable. We welcome candidates with physical, mental, and/or neurological disabilities.

If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing