Registered Financial Customer Service Professional - Phoenix

Registered Retirement Representative

Answer incoming telephone inquiries regarding retirement plans from participants, employers, and third‑party plan specialists.

• Respond to telephone inquiries for account information, contributions and withdrawals, account changes, product information, and tax questions.
• Process financial transactions upon request of callers.
• Explain past returns and economic environment while conveying information according to FINRA / SEC guidelines.
• Assist participants through the automated voice response system and the web site when executing financial transactions or initiating loans.
• Run disbursement quotes, respond to managerial feedback, and attend meetings and training sessions.
• Work overtime as required based on business needs.
• Ensure compliance with all regulatory and company policies.
• Meet remote/hybrid technology requirements (e.g., reliable high‑speed internet, wired connection).

• Associate degree in business or related field preferred; if no degree, one to two years of directly related experience required.
• Minimum 1 year of customer service experience, preferably in a financial services‑related field.
• FINRA Series 6 and Series 63 licenses required.
• FINRA fingerprinting required.
• Authorized to work for any employer in the U.S. (no visa sponsorship).

• Medical, dental, vision and life insurance.
• 401(k) plan with up to 6% company match and potential discretionary contributions.
• Financial advisory services and broad investment lineup.
• Tuition reimbursement up to $5,250 per year.
• Business‑casual environment (jeans allowed).
• Paid time off program, 10 company holidays, and 3 floating holidays each year.
• Paid volunteer time (16 hours per year).
• Paid parental leave and short‑ and long‑term disability.
• FMLA and other leave of absence programs.
• Business Resource Groups.

Base salary range: $41,600.00 – $57,125.00 per year. Non‑sales positions may receive a bonus program; sales positions may receive incentives and a bonus plan.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.