Senior Manager – Commercial Effectiveness, Governance

• Identify risks throughout business processes and systems with business process owners
• Build and scale RCSA reporting and metrics capabilities, including actionable KPIs/KRIs and standardized insight-driven outputs
• Facilitate business-unit risk assessments, testing, and quality-assurance programs
• Build a scalable RCSA governance framework and translate industry best practices into practical standards
• Lead supplemental control monitoring and communicate operational-risk trends, activities, and events to senior management
• Identify high-risk areas for intervention and conduct independent quality assurance and vertical process testing
• Compile thematic risk reporting on risk levels, trends, causes, emerging trends, and root causes
• Categorize controls and map them against risks and processes across business units
• Support risk identification and improved controls within New Product Governance
• Champion risk-management practices across the business
• Develop risk dashboards, key risk indicators, risk profiles, and maintain risk registers
• Share insights, better practices, and themes across the enterprise
• Analyze large datasets and extract actionable insights
• Present data-driven stories using data visualization and Power Point
• Manage complex, long-term initiatives with competing priorities and tight deadlines

• 5+ Years experience in operational risk management, such as within Risk or Internal Audit
• Understanding of critical operational risk management lifecycle activities
• Excellent project management, communication, and interpersonal skills, with ability to obtain buy-in from senior business-unit and technology counterparts
• Expertise in process governance and establishing and overseeing decision-making processes aligned with policies, regulatory frameworks, or operational standards
• Experience with in the financial services industry
• Strong analytical and problem-solving skills, including data analysis, trend identification, and risk-scenario evaluation
• Demonstrated ability to manage large teams across geographies and backgrounds
• Experience identifying operational risks throughout business processes and systems
• Experience facilitating risk assessments, testing, and quality-assurance programs
• Experience enhancing risk assessments and associated methodologies
• Experience leading independent control monitoring and identifying control improvements
• Experience conducting independent quality assurance and process testing
• Experience compiling thematic risk reporting
• Employment eligibility to work with American Express in the United States; the company will not pursue visa sponsorship
• Bachelor's degree in finance, business, risk management, or related field is listed as preferred, not required
• Advanced degrees or certifications are advantageous

Demonstrates expertise in operational risk management, including risk identification, assessment, and governance. Proficient in data analysis, project management, and communication, with a focus on enhancing risk frameworks and reporting.

• Operational Risk Management
• Risk Assessment Facilitation
• Data Analysis
• Project Management
• Process Governance

• Risk Identification
• Quality Assurance
• Thematic Risk Reporting
• KPI/KRI Development
• Data Visualization

• Communication
• Interpersonal Skills
• Analytical Problem-Solving

• Advanced Degrees in Finance
• Risk Management Certifications

• Financial Services
• Operational Standards
• Regulatory Frameworks
• New Product Governance

• Power Point
• Risk Dashboards