Loss Management Specialist

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.

The Target Pay Range for this position is $26.35-$32.12 hourly. The full Pay Range is $21.65-$38.03 hourly. hourly.

• 401(k) Company Match (up to 3%)

• 4% annual contribution to your 401(k) by BECU

• Medical, Dental and Vision (family contributions as well)

• PTO Program + Exchange Program

• Tuition Reimbursement Program

• BECU Cares volunteer time off + donation match

As a Collections Specialist I, you'll play an important role in helping members navigate financial challenges while protecting the financial well-being of BECU. Your ability to build trust, listen with empathy, and identify solutions will help members stay on track and achieve positive outcomes. In this role, you'll support collection and recovery efforts across a variety of account types, including credit cards, home equity loans, auto loans, consumer loans, returned deposits, and charge-offs.

Through meaningful member interactions, attention to detail, and sound judgment, you'll help minimize losses, maintain accurate account information, and contribute to an exceptional member experience. You'll also serve as a key resource by resolving routine collection inquiries and collaborating with teammates when more complex situations arise.

Note: For WA state, one should be able to travel to onsite meetings at offices in Tukwila, WA or Spokane, WA or off-site throughout the year on a periodic basis.

Schedule:This role requires working PST hours and could be a closing shift 10 AM - 7 PM or 9AM - 6PM Monday through Friday with rotating Saturday 9 AM - 1 PM shift approximately every 8 weeks.

• Drive Compliance & Accountability: Perform all responsibilities in accordance with BECU Competencies, compliance requirements, regulatory guidelines, and Information Protection standards while delivering a high-quality member experience.
• Support Recovery Goals: Complete the required number of outbound and inbound dialer activities to help achieve delinquency and recovery objectives while maintaining professionalism and member focus.
• Assess Member Needs: Analyze member accounts and identify appropriate next steps, referring accounts for additional review or action when necessary to help reduce delinquency and financial loss.
• Research & Locate Information: Utilize available tools and resources to locate updated contact information for members when valid phone numbers or addresses are unavailable.
• Maintain Accurate Records: Update and report address changes and phone numbers to ensure member records remain current, accurate, and complete.
• Document Meaningful Interactions: Accurately record member conversations, commitments, and payment arrangements within the appropriate system of record to support effective account management.
• Contribute Beyond Your
  
  Core Responsibilities:
  
  Take on additional duties and special assignments as needed, supporting team success and evolving business priorities.

This isn't just about ticking off tasks on a list. It's about making a significant, positive change in BECU's journey, where your contributions are valued, and your growth is continually fostered.

• Purpose-Driven Work: Make a meaningful difference by helping members navigate financial challenges and find solutions that support their financial well-being.
• Relationship-Building
  
  Experience:
  
  Strengthen your communication, negotiation, and problem-solving skills through impactful conversations with members.
• Career Growth Opportunities: Build foundational experience within collections, member services, and financial operations while expanding your career path within BECU.
• Collaborative Team Environment: Work alongside knowledgeable professionals who value teamwork, continuous learning, and shared success.
• Skill Development: Enhance your ability to analyze financial situations, manage competing priorities, and make sound business decisions.
• Member…