Senior Director, Institutional Loan Servicing

Arizona College of Nursing is a rapidly growing, nursing school that transforms people’s lives by preparing them for careers in nursing and improving communities through the care its graduates provide. As a leading nurse educator, Arizona College of Nursing offers students the opportunity to earn a bachelor’s in nursing in 3 years or less with qualified transfer credits. Our quality nursing curriculum prepares students for an in-demand career to help communities overcome the chronic, well-known, and increasing nursing shortage.

Through the execution of a targeted growth strategy, the college plans to meet the growing demand for nurses by launching campuses in markets where bachelor’s prepared nurses are needed.

Putting students first, we are dedicated to providing students with an exceptional education in growing healthcare fields; teaching them relevant, required skills for today and the future. Our culture is positive, supportive, and collaborative. As a team, we continually embrace our core values

Passion We love helping others succeed.

Excellence We strive to be the best.

Adaptability We learn, in part by trying new ideas.

Accountability We own our results.

Integrity We do the right thing.

The Senior Director of Institutional Loan Servicing position is a hands-on role responsible for overseeing the College’s institutional loan portfolio, including iLoan. Reporting to the SVP of Financial Aid, this role works closely with Financial Aid, Finance, Legal/Compliance, Student Services, IT, and Campus Operations to develop and oversee servicing, repayment, and collections strategies for students and graduates by using portfolio data and borrower performance trends to improve repayment outcomes, reduce delinquency, and strengthen portfolio health.

• Manage the institutional loan program, including iLoan servicing, repayment, collections, and delinquency management.
• Develop collection strategies, repayment solutions, and account treatment plans based on borrower risk and repayment status.
• Analyze portfolio performance through reporting, file reviews, and borrower behavior trends to improve outcomes.

• Establish policies, procedures, controls, and documentation standards for loan servicing and collections.
• Partner with Legal and Compliance to ensure adherence to applicable regulations and maintain audit readiness.
• Monitor regulatory changes and implement process, training, and system updates as needed.

• Develop operational workflows and early-intervention strategies to support borrowers and reduce delinquency.
• Collaborate with Financial Aid and campus stakeholders to promote repayment accountability throughout the student lifecycle.
• Ensure servicing practices align with AZCN’s student-focused mission while reinforcing repayment obligations.

• Oversee third-party servicers, collection agencies, and technology partners, including selection, implementation, performance monitoring, and compliance oversight.

• Lead financial literacy initiatives focused on borrowing, budgeting, and repayment success.
• Develop dashboards and executive reports tracking portfolio performance, delinquency trends, recoveries, vendor results, and key repayment metrics.

• Monitor and analyze institutional loan and iLoan portfolio performance, including repayment, delinquency, cure, recovery, promise-to-pay, liquidation, complaint, vendor, and loss forecast metrics.
• Develop dashboards, portfolio reviews, and detailed analyses by campus, cohort, delinquency stage, balance range, vendor, and student segment to identify trends, risks, and…