Records Specialist II

Police Records Specialist II

Team Gilbert has an exciting opportunity for a highly motivated professional to fill the position of Police Records Specialist II. The role focuses on providing best‑in‑class service to citizens while supporting professional growth in an innovative work environment.

• Viewing and redacting video files, audio files, and photographs.
• Processing all requests for police reports or records and reviewing documents for validity, accuracy, and completeness.
• Scanning and indexing records into electronic document management systems and assisting with records filing, retention, and destruction.
• Reviewing submitted police officer reports for validity, accuracy, and completeness and consulting with officers, detectives, and supervisors regarding discrepancies.
• Performing red actions of requested police records deemed sensitive by assigned detective or supervisory staff, following Federal Freedom of Information Act and state/local laws.

• Posting Closes:
  June 28th
• Application Review:
  June 29th
• Spark Hire Virtual Interview invites sent out the week of July 1st
• Spark Hire Virtual Interview submissions due July 12th
• In‑Person Interview invites sent out no later than July 20th
• In‑Person Interviews tentatively scheduled for July 28th

• High School Diploma or GED.
• Experience redacting video using Axon products.
• Two years of Police Records experience preferred.
• Bilingual in English and Spanish desirable.
• Strong verbal, written, and phone etiquette skills; meticulous organization; proficiency in Microsoft Office and handling confidential information.
• Customer‑service oriented with ability to work independently or as part of a team, prioritize work, and build effective relationships with internal and external customers.
• Record Specialists work rotating shifts.

This position is an At‑Will position and is FLSA Non‑Exempt with eligibility for overtime compensation.

Because of the confidential, sensitive nature of information handled, successful completion of an extensive Police Department Background Investigation is required.

This position has been designated as Sedentary/Light work. The role is primarily based in a secure, shared, open‑office environment with artificial light, varying noise levels, scents, and regular contact with others both in person and via technology such as video conferencing, e‑mail, and phone.

Customer service involves resolving concerns, answering questions, and being empathetic while clearly explaining Town policies and procedures. Situations may require quick thinking and de‑escalating frustrated customers, necessitating frequent communication with the public‑at‑large, coworkers, and supervisory staff.

Gilbert is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. If any reasonable accommodation is needed during application or interview, please contact our People Team (Human Resources) at 480‑503‑6823.

Gilbert provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.