Patient Care Coordinator

$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities.

Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

We are often the first point of contact for patients and their families. Our professionalism, expertise, and dedication help ensure that patients receive the quality of care they need. We are diligent in obtaining complete and accurate insurance and demographic information in a timely manner, enabling us to provide high‑quality, compassionate health care service to all who need it, regardless of their ability to pay.

Positions may be available in the following areas:
Emergency Room, Operating Room, Outpatient, Infusion, Maternal Child, and Transplant Services.

Monday - Friday, 9:00AM - 5:30PM

Mercy Gilbert Medical Center (MGMC), 3555 S Val Vista Dr, Gilbert, AZ 85297

• Communicates directly with patients and/or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility/benefits.
• Responds to patient and caregiver inquiries related to routine and sensitive topics always in a compassionate and respectful manner.
• Utilizes computer systems to enter, access or verify patient data in real‑time ensuring accuracy and completeness of information.
• Obtains all demographics and insurance information for patients upon check‑in.
• Answers billing questions.
• Delivers and creates patient estimates based on insurance benefits and collects co‑pays/deductibles.

Competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays.
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account.
• Dental, Vision, Life & AD&D Insurance along with Short‑term disability and Long‑Term Disability coverage.
• 401(k) Savings Plan, Employee Stock Purchase Plan.
• Education Reimbursement.
• Employee Discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).

More information can be downloaded at: (Use the "Apply for this Job" box below)./uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as provide development for other roles you may be interested in.

• High School Diploma/GED (or higher).
• 2+ years of experience in a Hospital, Physician office, or any medical patient‑facing setting.
• 1+ years of experience in a customer‑service position.
• Basic level of proficiency with computer and Windows PC applications, including the ability to learn new and complex computer system applications.
• Basic proficiency in typing skills.
• Ability to be on feet for 95% of the shift.
• Ability to push a WOW (workstation on wheels).

• 1+ years of registration experience in a hospital or medical setting.
• Understanding of medical terminology.
• Working knowledge of insurance policies and procedures and patient care settings.

PLEASE NOTE The sign‑on bonus is only available to external candidates. Candidates who are currently working for United Health Group, United Healthcare or a related entity in a full‑time, part‑time or per‑diem basis ("Internal Candidates") are not eligible to receive a sign‑on bonus.

Pay is based on several factors including but not limited to local labor markets, education, work experience,…