Manager of Client Onboarding and Implementation

Company Overview

Before we opened Strive Pharmacy we were unsatisfied with the current state of the pharmaceutical industry. Most of the current pharmaceuticals only offer a one size fits all approach and often come with unwanted and potentially dangerous side effects. We found that through compounding we can offer a much more personalized solution to medicine. Through this we have been able to help patients get the results they are seeking for their personal needs.

After years of working for corporate chains we took the risk and opened Strive Pharmacy. We are dedicated to providing a better experience for each customer and clinic that we work with. Come see the Strive difference.

We're flipping the script with personal medicine. We strive to interrupt an industry that has been closed to personalized care, accessibility, and nuance for too long. We strive to shift a reactive view of self‑care and ignite a proactive baseline‑shifting approach to health for all. 'The human element' is our crux and catalyst, driving all that we do, whether we're interacting with patients, providers, or practices.

We're here to partner with those ready for a change. More than a compounding pharmacy, we're on a mission to positively disrupt healthcare as we know it. Strive is about more than medicine. Strive is about striving for the personal side of healthcare.

Position Type: Full‑Time, Exempt

Department: Client Experience – Product & Implementation

Location: Gilbert, AZ or Remote

Reports to: Director of Client Services

Salary: $95,000.00 + bonus

We're seeking a dynamic and strategic Manager of Client Onboarding and Implementation to lead and evolve our Client Onboarding and Client Solutions functions. This role requires an exceptional blend of technical expertise, pharmacy workflow understanding, and leadership capability to drive seamless client implementations, maintain product standardization, and optimize pharmacy system performance. The manager will oversee cross‑functional teams responsible for client onboarding, product integration, and technical configuration—ensuring scalability, efficiency, and excellence in client experience.

The ideal candidate is a licensed pharmacy technician or pharmacist with deep experience in Pharmacy Management Systems (PMS), healthcare technology integrations, and team development.

• Lead all phases of client onboarding and technical implementation, from scope definition through successful launch and post‑go‑live transition.
• Serve as the strategic liaison between clients, product, and technical teams during setup, configuration, and integration.
• Manage and mentor a team of onboarding and solutions specialists, ensuring performance, professional growth, and alignment with organizational goals.
• Oversee multiple concurrent implementation projects, balancing short‑term deliverables with long‑term process improvements.
• Collaborate with internal developers to secure credentials, configure APIs/webhooks, and ensure system connectivity.

• Drive consistency and scalability within pharmacy product workflows across clients and platforms.
• Oversee validation and testing of pharmacy orders in both sandbox and production systems to maintain accuracy and compliance.
• Establish and monitor audit practices to ensure templates and order workflows align with clinical, regulatory, and operational standards.

• Manage system configuration processes—including product additions, order template design, and integration setup—in coordination with internal and external stakeholders.
• Evaluate and optimize technical integrations, identifying issues and implementing sustainable solutions to improve reliability.
• Provide feedback and strategic insight to Product and Engineering teams to enhance the RxVortex API and associated user experiences.

• Develop, maintain, and enforce SOPs, playbooks, and implementation documentation that ensure consistent delivery and knowledge sharing.
• Partner with Learning &…