Medical Assistant​/Technician; Gilbert

Lighthouse Psychiatry | Medical Assistant / Technician, Level I

Location:

4001 East Baseline Rd Ste 204, Gilbert AZ 85234

Job Type: Full-Time | In-Person

Pay: $18–$21 per hour (based on experience) (opportunities for growth/level up)

Lighthouse Psychiatry is a mission‑driven outpatient psychiatry practice serving Arizona communities with evidence‑based mental health care. We are committed to professionalism, patient dignity, HIPAA compliance, and a supportive clinical culture. Our front office is central to patient access, care coordination, and the first impression we provide.

We are seeking a highly organized and patient‑centered Psychiatry Medical Assistant (MA), Level I to join our interventional psychiatry program providing Transcranial Magnetic Stimulation (TMS), IM/IV ketamine therapy, and Spravato® (esketamine). This role is ideal for an MA who values clinical precision, regulatory compliance, and high‑quality behavioral health care in a specialty medical setting.

This position is optimized for candidates searching for:
Psychiatry Medical Assistant, Behavioral Health MA, TMS Technician, Ketamine Infusion Assistant, Spravato MA, Mental Health Clinic Medical Assistant, Certified Medical Assistant (CMA), Registered Medical Assistant (RMA).

• Clinical Support – Psychiatry:
  • Room patients; obtain vitals; reconcile medications and allergies; prepare charts.
  • Administer and score psychiatric screening tools (PHQ‑9, GAD‑7, MDQ, ASRS, HAM‑D, MADRS, Y‑BOCS, PTSD checklists).
  • Support medication management workflows:
    refills, prior authorizations, pharmacy coordination, and controlled substance documentation
    .
  • Assist with ADHD and cognitive assessments (e.g., QB, Creyos).
  • Monitor patient safety, including suicide risk screening and emergency escalation.
• Interventional Psychiatry:
  • TMS (Transcranial Magnetic Stimulation):
    • Prepare treatment rooms and equipment; perform daily device safety checks.
    • Assist with patient positioning, coil placement, and session setup.
    • Monitor for side effects and document treatment parameters.
    • Track treatment schedules, adherence, and communicate patient progress.
  • IM/IV Ketamine Therapy:
    • Perform intake, vitals, and pre‑treatment screening.
    • Support IM/IV setup and infusion workflows using sterile technique.
    • Monitor vitals, mental status, and adverse reactions during and after treatment.
    • Coordinate recovery, discharge criteria, and transportation.
  • Esketamine (Spravato®):
    • Administer and document treatments in compliance with REMS under provider supervision.
    • Perform required monitoring during observation periods.
    • Ensure secure medication handling and patient education.
  • Documentation, Compliance & EHR:
    • Document all treatments, vitals, screenings, and care coordination in the EHR
      .
    • Prepare charts; track labs, imaging, and outside medical records.
    • Maintain controlled substance logs, medication inventory, and audit‑ready documentation
      .
    • Support quality assurance initiatives and regulatory compliance (HIPAA, REMS, OSHA).
  • Patient Communication & Clinic Operations:
    • Serve as a primary patient contact for scheduling, medication questions, referrals, and forms.
    • Support telehealth and in‑person visits
      ; manage phone, voicemail, email, and internal messaging.
    • Maintain treatment rooms, recovery areas, and supply inventory.
    • Assist with insurance verification, benefits, prior authorizations, and billing coordination.
    • Participate in team huddles, staff training, and continuous improvement.

• Required:
  • Certified or Registered Medical Assistant (CMA/RMA) or equivalent experience.
  • BLS certification (required).
  • Proficiency with EHR systems and Microsoft Office.
  • Knowledge of HIPAA
    , patient privacy, and medical terminology.
  • Ability to work accurately in a fast‑paced, protocol‑driven clinical environment.
  • IV certification (or ability to obtain).
• Preferred:
  • 2+ years in psychiatry, behavioral health, substance use treatment, or specialty medical clinics
    .
  • Experience with psychiatric medications,
    controlled substances
    , and prior authorizations
    .
  • Exposure to TMS devices, IV therapy, ketamine infusions, or Spravato® REMS programs
    .
  • Strong organizational skills,…