Medical Assistant - Care Connections

Job Title

Medical Assistant - Care Connections

Provides medical assistant support for Care Connections team. Responsible for contacting members following appointments/services rendered to ensure member understanding and navigation of the health care system, and coordination support for follow-up care. Also provides assistance for other administrative clinical support tasks. Contributes to overarching strategy to provide quality and cost‑effective member care.

• Coordinates care between members and providers after appointment/service delivery to support member navigation of the health care system, needs related to follow‑up care and highest quality care/desired member health outcomes.
• Communicates with Care Connections providers to clarify orders/requests and assists with escalation of issues to appropriate team(s) when unable to resolve independently.
• Supports processing and follow‑up for care management assignment and primary care provider referrals for high‑risk members.
• Escalates member issues related to prior authorizations for medications and durable medical equipment.
• Communicates lab results and other exam findings with members and primary care providers.
• Communicates with nurse practitioners on member health issues to ensure timely follow‑up and response.
• Supports care coordination and intervention by sending electronic messages/faxes to primary care providers.
• Closes gaps in health care by preparing member lab result letters and coordinates follow‑up on lab results.
• Fulfills nurse practitioner supply orders and maintains adequate nursing supply inventory.
• Performs administrative tasks such as telephone and email response, documentation follow‑up and updates to member records.
• Facilitates follow‑up calls to members to ensure positive member experience/outcomes and ensure needs are met.
• Assists with special projects under the direction of clinical leadership.

• At least 1 year of health care experience preferably in a family practice, home health, primary care, palliative care or hospice setting, or equivalent combination of relevant education and experience.
• Graduate of an accredited medical assistant (MA) program.
• Demonstrated understanding of patient care, medical terminology, coding procedures, reference tools and appropriate clinical pharmacology for medical assistant practice scope.
• Excellent customer service skills.
• Ability to work independently or as part of a team.
• Ability and desire to meet or exceed Care Connections clinical integration and departmental metrics and conjunctively provide excellent customer service.
• Strong attention to detail, ability to multi‑task, prioritize, meet deadlines and demonstrate follow‑through.
• Utilizes critical‑thinking skills to identify issues, problem‑solve and demonstrate initiative.
• Empathy for senior, disabled, income‑challenged and vulnerable populations.
• Ability to build positive working relationships with peers and effectively manage conflict.
• Strong verbal and written communication skills.
• Microsoft Office suite/applicable software program(s) proficiency, and ability to learn new programs.
• Ability to lift up to 50 lbs.

• Certified Medical Assistant (CMA).
• Experience working with an electronic medical record system (EMR), preferably Epic.
• Experience with underserved populations facing socioeconomic barriers to health care.
• Bilingual in Spanish, Korean, Mandarin, Cantonese or Vietnamese.

Molina Healthcare offers a competitive benefits and compensation package. Pay Range: $21.16 - $34.88 / HOURLY. Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.