Medical Assistant; MA Willcox, AZ

Position Summary

We are seeking a compassionate, detail-oriented Medical Assistant (MA) to join our clinical team. The MA provides both clinical and administrative support to healthcare providers, ensuring high-quality patient care in a fast-paced environment. This position may be based at either our Willcox clinic.

• Prepare exam rooms and sterilize equipment.
• Record patient history, vital signs, and chief complaints.
• Assist with exams, procedures, and treatments.
• Administer injections and vaccines per provider orders.
• Collect lab specimens (blood, urine, swabs) and perform CLIA-waived tests.
• Accurately document care in the Electronic Medical Record (EMR).
• Relay test results and prescription information as directed.
• Monitor quality control measures (e.g., equipment, refrigerator logs).
• Triage patients and provide urgent support as needed.

• Schedule appointments and manage incoming calls.
• Maintain and file medical records, reports, and documentation.
• Initiate referrals and obtain insurance authorizations.
• Distribute patient education materials and provide general medical information.
• Coordinate with front office and clinical staff as needed.

• Offer emotional support to patients and families.
• Participate in team meetings, training, and quality initiatives.
• Cross-train in front and back office roles.
• Other duties as assigned.

• High school diploma or GED required.
• Prior experience as a Medical Assistant preferred.
• Formal training and/or certification strongly preferred.

• Knowledge of medical terminology and clinical protocols.
• Proficient in phlebotomy, injections, and routine medical tasks.
• Familiar with EMR systems and medical coding (ICD-9/CPT).
• Excellent communication, multitasking, and organizational skills.
• Comfortable working independently and as part of a team.

• Medical Assistant Certification:
  • Completion of an approved MA training program OR
  • Completion of an unapproved program + certification from a nationally accredited body (as per Arizona Administrative Code).
• CPR/BLS Certification:
  • Current certification required (American Heart Association).
• Fingerprint Clearance Card:
  • Required for Pediatric Behavioral Health Sites – must have or apply within 7 days of employment.
• Urine Specimen Collection Training:
  • Preferred.

• Service: Commitment to compassionate, patient-centered care.
• Teamwork: Collaborative and respectful work ethic.
• Communication: Clear, empathetic, and professional.
• Respect: Inclusive and culturally sensitive.
• Accountability: Strong time management and resource stewardship.

Northern Cochise Community Hospital is an EEO Employer - M/F/Disability/Protected Veteran Status