Medical Assistant; Gilbert

Lighthouse Psychiatry | Medical Assistant, Level I

Location: 4001 East Baseline Rd Ste 204, Gilbert AZ 85234

Job Type: Full-Time | In-Person

Pay: $18–$21 per hour (based on experience) (opportunities for growth/level up)

Lighthouse Psychiatry is a mission-driven outpatient psychiatry practice serving Arizona communities with evidence-based mental health care. We are committed to professionalism, patient dignity, HIPAA compliance, and a supportive clinical culture. Our front office is central to patient access, care coordination, and the first impression we provide.

We are seeking a highly organized and patient-centered Psychiatry Medical Assistant (MA), Level I to join our interventional psychiatry program providing Transcranial Magnetic Stimulation (TMS), IM/IV ketamine therapy, and Spravato® (esketamine). This role is ideal for an MA who values clinical precision, regulatory compliance, and high-quality behavioral health care in a specialty medical setting.

This position is optimized for candidates searching for:
Psychiatry Medical Assistant, Behavioral Health MA, TMS Technician, Ketamine Infusion Assistant, Spravato MA, Mental Health Clinic Medical Assistant, Certified Medical Assistant (CMA), Registered Medical Assistant (RMA).

• Room patients; obtain vitals; reconcile medications and allergies; prepare charts.
• Administer and score psychiatric screening tools (PHQ‑9, GAD‑7, MDQ, ASRS, HAM‑D, MADRS, Y‑BOCS, PTSD checklists).
• Support medication management workflows: refills, prior authorizations, pharmacy coordination, and controlled substance documentation.
• Assist with ADHD and cognitive assessments (e.g., QB, Creyos).
• Monitor patient safety, including suicide risk screening and emergency escalation.

• Prepare treatment rooms and equipment; perform daily device safety checks.
• Assist with patient positioning, coil placement, and session setup.
• Monitor for side effects and document treatment parameters.
• Track treatment schedules, adherence, and communicate patient progress.

• Perform intake, vitals, and pre‑treatment screening.
• Support IM/IV setup and infusion workflows using sterile technique.
• Monitor vitals, mental status, and adverse reactions during and after treatment.
• Coordinate recovery, discharge criteria, and transportation.

• Administer and document treatments in compliance with REMS under provider supervision.
• Perform required monitoring during observation periods.
• Ensure secure medication handling and patient education.

• Document all treatments, vitals, screenings, and care coordination in the EHR.
• Prepare charts; track labs, imaging, and outside medical records.
• Maintain controlled substance logs, medication inventory, and audit‑ready documentation.
• Support quality assurance initiatives and regulatory compliance (HIPAA, REMS, OSHA).

• Serve as a primary patient contact for scheduling, medication questions, referrals, and forms.
• Support telehealth and in‑person visits; manage phone, voicemail, email, and internal messaging.
• Maintain treatment rooms, recovery areas, and supply inventory.
• Assist with insurance verification, benefits, prior authorizations, and billing coordination.
• Participate in team huddles, staff training, and continuous improvement.

• Certified or Registered Medical Assistant (CMA/RMA) or equivalent experience.
• BLS certification (required).
• Proficiency with EHR systems and Microsoft Office.
• Knowledge of HIPAA, patient privacy, and medical terminology.
• Ability to work accurately in a fast‑paced, protocol‑driven clinical environment.
• IV certification (or ability to obtain).

• 2+ years in psychiatry, behavioral health, substance use treatment, or specialty medical clinics.
• Experience with psychiatric medications, controlled substances, and prior authorizations.
• Exposure to TMS devices, IV therapy, ketamine infusions, or Spravato® REMS programs.
• Strong organizational skills, attention to detail, and professional…