Medical assistant; MA Job Gilbert area,Arizona USA,Healthcare

Position: Medical assistant(MA)

Reports To

Practice Manager/Clinical Director

Position Overview

We are seeking a dedicated and organized Medical Assistant to join our mental health practice. The ideal candidate will be responsible for managing the day-to-day administrative operations of the office, ensuring smooth and efficient functioning, and providing exceptional support to both patients and staff.

Key Responsibilities

Administrative Support:

Greet and assist patients, visitors, and staff in a professional and courteous manner.
Answer phone calls, schedule appointments, and manage the office calendar.
Handle patient inquiries, provide information about services, and facilitate communication between patients and clinicians.
Maintain patient records, ensuring accuracy, confidentiality, and compliance with HIPAA regulations.

Billing and Insurance:

Verify patient insurance information and obtain necessary authorizations for services.
Process insurance claims and follow up on outstanding claims to ensure timely payment.
Handle patient billing, collect payments, and manage accounts receivable.

Office Management:

Order and manage office supplies, ensuring the office is well-stocked and organized.
Coordinate maintenance and repairs for office equipment and facilities.
Develop and implement office policies and procedures to enhance efficiency and productivity.

Patient Coordination:

Assist with patient check-in and check-out processes, ensuring a smooth and efficient flow.
Schedule and confirm patient appointments, including follow-up visits and referrals.
Coordinate with clinicians to ensure proper scheduling and patient care.

Data Management:

Maintain accurate and up-to-date patient information in the practice management system.
Generate reports and provide data analysis to support practice operations and decision-making.

Compliance and Quality Assurance:

Ensure compliance with all relevant regulations, including HIPAA and OSHA standards.
Participate in quality improvement initiatives and support accreditation processes.

Qualifications

High school diploma or equivalent; associate's or bachelor's degree in healthcare administration or a related field preferred.
Minimum of 2 years of experience in a medical office or healthcare setting, preferably in mental health.
Strong knowledge of medical billing, insurance procedures, and electronic health records (EHR) systems.
Excellent organizational, multitasking, and time management skills.
Strong communication and interpersonal skills, with the ability to interact professionally with patients, staff, and external partners.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software applications.
Familiarity with HIPAA regulations and a commitment to maintaining patient confidentiality.
Certification as a Medical Assistant or Medical Office Assistant.

Working Conditions

This position is based in an office environment within a mental health practice.
Standard working hours are part-time, with occasional requirements for additional hours or weekends as needed.

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