Patient Financial Services Billing & Patient Registration [Float] - FullTime (Accounts Receivab

Patient Financial Services Billing & Patient Registration [Float] - Full Time (Accounts Receivables)

THIS POSITION IS NOT REMOTE AND IS ONSITE LOCATED IN WILLCOX, ARIZONA

GENERAL SUMMARY OF DUTIES: Functions as a Patient Financial Services Biller / Patient Registration (Float) in a team-based setting to provide a smooth patient flow process by performing a variety of clerical and accounting functions for patient billing, including verification of remittance advice and maintenance of third party billing records. Essential functions include collecting revenue according to billing requirements, resolving aged accounts, researching and resolving account discrepancies, providing financial guidance to patients, and basic patient registration tasks such as answering phones, gathering patient and insurance information, and obtaining signatures.

Also communicates with patients, clients, and NCCH staff to ensure high quality customer service.

Primary responsibility includes serving as a resource to build, strengthen, and maintain positive working relationships with patients, clients, providers, case managers, referral representatives, supervisors, program managers, and related service providers or vendors. Participates in performance improvement and continuous quality improvement activities and may be asked to work at other hospital district sites as needed.

Position requires a commitment to teamwork, collaboration, department scheduling needs such as good attendance, positive attitude, customer service, and communication skills. Position is safety sensitive, drug free workplace, and COVID vaccination requirements apply.

Works under the direct supervision of the Patient Financial Services Manager or designated administrator. Exercises progressive levels of autonomy in day-to-day activities.

• Education: High school diploma or equivalent. Combination of education and work experience may be considered in lieu of a diploma or GED.
• Experience: 1-2 years of Accounts Receivable and/or Patient Registration experience working in a physician office, hospital, or healthcare setting preferred. Knowledge of medical insurance claims procedures and documentation and medical billing procedures preferred.
• No specific certificates, licenses, or registrations are required.

• Knowledge of HIPAA privacy requirements and medical terminology.
• Knowledge of medical insurance claims procedures and documentation, and medical billing procedures.
• Effective communication skills, both oral and written, and ability to verify data, correct errors, gather data, compile information, and prepare reports.
• Ability to establish and maintain solid working relationships with patients, employees, staff, providers, and vendors.
• Willingness to work a flexible schedule when circumstances necessitate.
• Ability to self-motivate and work independently with limited supervision.
• Strong customer service skills with excellent written and verbal communication.
• Positive communication skills; ability to interact cooperatively with all customers.
• Support and maintain a culture of safety, quality and positive patient experience.
• Basic computer skills and ability to use office equipment such as 10‑key calculator, copy machine, fax, etc.

Interviews will take place after resumes have been screened for minimum requirements. The position is not restricted solely to the responsibilities listed above and may change.

This position description is designed to outline primary duties, qualifications and job scope, but is not intended to limit the incumbent or Northern Cochise Community Hospital Inc., to only the work identified.

Northern Cochise Community Hospital is an EEO Employer - M/F/Disability/Protected Veteran Status