Case Manager

Special Population Served by Case Manager

SMI Children/Adolescent Substance Abuse DD

This position is supervised by the Program Director or their designee. Unless specifically designated this position does not supervise other personnel. The position may require periodic participation in peer review activities.

Advocate for clients, obtain entitlements, coordinate transportation between ChangePoint and other service providers. The BHT/Case Manager is expected to cooperate as a team member in the provision of a therapeutic environment that encourages each customer's emotional growth. This position will be expected to maintain an acceptable level of productivity as measured by billable hours. This position is expected to meet all standards for clinical documentation.

• Adheres to personnel policies and comply with agency requirements for ethical and professional behavior.
• Provides services to clients as a case manager.
• Is responsible for all aspects of the clinical records, provides crisis services and assist with service coordination for the client.
• Engages and includes the client in the development and implementation of the treatment plan.
• Protects client confidentiality and personal rights.
• Keeps clear, concise and accurate records of clinical activity according to policy and procedures.
• Assists clients in obtaining entitlements and benefits pertaining to housing, income, health and other supportive services, as needed.
• Provides recreation, leisure, and prosocial skills for clients both individually and in groups.
• Provides transportation as needed.
• Work with other agencies to provide wrap services including going in the home and/or school to prevent out of home placement.
• Provides assertive outreach to clients who resist involvement or have difficulty accessing services.
• Establishes and maintains a working relationship with personnel and referral resources.
• Perform vocational screenings and evaluations.
• Act as a liaison between client, Department of Vocational Rehabilitation, and employer.
• Provide job development and placement services.
• Provide community training site development.
• Coordinates and accompanies clients to PCP/Doctor appointments.
• Provides health promotion groups including but not limited to hygiene, exercise, and nutrition.
• Must meet state standards for continued education.
• If qualified, provides rotating on-call coverage and update tx plans.
• Must participate in quality management and quality improvement activities.
• Performs other duties as assigned by their supervisor or designee.

• Frequent interaction with clients and their support system, usually their family.
• Interface as needed with peers and other clinical team's members.
• Collaboration, as appropriate, with other community resources/referral agencies, with the customer's consent.

• High School Diploma
• plus five (5) years Behavioral Health Experience for BHT case management level
• Current Arizona Driver’s License.
• Comply with a Drug Free workplace.
• Must be at least 21 years old.
• Knowledge and ability to define the needs of the client served.

• Knowledge of symptoms related to qualifying diagnosis.
• Ability to identify and communicate signs of regression and deterioration.
• Knowledge of interventions to foster self-care and ADL skill development.

• Knowledge and training in development stages and interface of development with childhood disorder.
• Knowledge of Behavior Management and ability to develop age-appropriate interventions.
• Able to communicate at an age-appropriate level.

• Able to identify signs and symptoms of Substance Abuse and Chemical.
• Knowledge of range of treatment for dependence including relapse, prevention, strategies and self-help groups.
• Able to provide a diagnostic impression per DSM-IV criteria for Substance Abuse and Chemical Dependency.
• Knowledge of history of substance dependence and of the biopsychosocial influences and effects of dependencies.

• Knowledge of symptoms related to qualifying diagnosis.
• Ability to identify and communicate signs of regression and deterioration.
• Knowledge of Article 9 (customer rights) of State Requirements.
• Knowledge of Customer Intervention Techniques relative to self-care and

• CPRand First Aid certification.
• Knowledge of entitlement process and local resources.

• Fluent in English, both verbally and in writing.
• Literate.
• Able to effectively employ analytical and problem-solving skills.
• Able to prioritize, handle multiple tasks with customer.
• Ability to accurately complete difficult paperwork in a timely manner producing professional documents, charting in customers charts, and record keeping using TJC, NARBHA and DHS standards.

• Experience and training in crisis intervention.
• Familiar with psychotropic drugs and their side effects.