Eligibility Screener (Gilbert, AZ

Mercy Gilbert Medical Center
3555 S Val Vista Dr
Gilbert, AZ 85297, USA

Eligibility Screener
- Bilingual (preferred)

Compensation: $21/hr + Quarterly Bonus Eligible

Work shift Monday-Friday 8:00am-5:00pm, rotating Saturdays 8-12

If you are a caring, compassionate individual with a sense of community, we have a rewarding career available for you.

• Help those within need in your community.
• Assist healthcare patients to find insurance to assist with their medical bills.
• Work in a local hospital assisting patients with applications for third-party resources including state aid.
• Maintain the appropriate level of work activity according to work standards and establish work processes to ensure timely certification for eligibility programs.
• Retrieve and forward requested records and information, including medical records, insurance policy information, remittance advice, and itemized statements, to appropriate parties.
• Analyze, distribute, and follow‑up on special requests and adjustments with hospital personnel.
• Maintain consistent proactive communication with the patient or patient representative throughout the eligibility process, keeping the patient informed of the account progress.
• Screen patients and/or patient representatives to determine potential eligibility for third‑party resources.
• Communicate effectively with physicians, case managers, social workers, and hospital business office staff on a daily basis to ensure questions are answered and issues are addressed.
• Educate patients and patient representatives of the eligibility requirements, application process, and verification requirements for applicable programs.
• Maintain a professional relationship with the patient and governmental agencies to ensure cooperation and compliance.
• Document pertinent patient information and all work activity in the appropriate systems dictated by company policies and procedures.
• Ensure accounts are processed in accordance to Eligibility Program standards, client expectations, and all applicable federal and state regulations guidelines.
• Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
• Perform other duties as assigned by management.

• Willing and able to work inside of a hospital, including visiting hospital rooms to complete tasks, which requires individual to be fully vaccinated, including COVID‑19 vaccine and booster, current Flu shot and drug screening.
• High School diploma or General Educational Development (GED) certificate or equivalent in relevant work experience desired.
• Previous healthcare coverage/eligibility experience preferred.
• Proficient personal computer skills including Microsoft Office.
• Ability to maintain the highest level of confidentiality.
• Excellent interpersonal, written, and oral communication skills.
• Willing to work inside of a hospital including visiting hospital rooms to complete tasks.
• Ability to work in a team fostered environment.
• Ability to work in a multi‑tasked environment.
• Ability to prioritize and organize work.
• Ability to adapt to a flexible schedule.
• Office environment within a local hospital.
• Ability to lift and/or move 20 pounds with or without accommodation.
• Heavy walking is required.

• Comprehensive
  
  Health Benefits:
  
  Choose from a variety of medical, dental, and vision plans designed to support your overall well‑being.
• Life & Disability Coverage:
  Receive company‑paid Basic Life and AD&D insurance, short‑term and long‑term disability coverage, with the option to purchase additional voluntary Life and AD&D benefits.
• 401(k) Retirement Plan:
  Become eligible to participate in the company's 401(k) plan on the first day of the quarter following three months of continuous employment, with a company match to help you invest in your future.
• Paid Time Off:
  Begin accruing PTO on your first day of employment, promoting a healthy work‑life balance from the start.
• Flexible Benefit Options:
  Tailor your benefits package with a variety of options to meet your individual and family needs.

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