Patient Services Specialist

Description

Barrow Brain and Spine is a physician‑owned specialty practice focused in the areas of neurosurgery and advanced spine care. The practice encompasses 27 neurosurgeons, three physiatrists and performs more than 8,000 surgeries each year. This globally recognized group directs the Neurosurgery Residency Program eph’s Hospital in Phoenix, Arizona and serves more than 21 000 patients per year. At Barrow Brain and Spine, each team member is dedicated to the highest levels of performance, integrity, collaboration, and commitment to patient care.

• Prepare front office for daily activities.
• Warmly greet patients, guests, vendors, and visitors.
• Ensure that all patient paperwork, demographics, and insurance information is up to date and correct.
• Collect copay if necessary and issue receipt.
• Notify physician office and/or clinic staff of patient arrivals.
• Maintain accurate and timely patient information in Athena One and Phreesia databases.
• Answer telephones and transfer caller to appropriate staff member.
• Help create an extraordinary patient experience.

• Prior experience in a medical office setting preferred but training is available.

• Choice of two medical plans – HRA, HDHP/HSA options.
• Dental and Vision plan.
• Disability – short‑term & long‑term, 100% employer paid.
• Basic Life/AD&D, 100% employer paid.
• Voluntary Life/AD&D available for employee, spouse, and children.
• Voluntary Critical Illness and Accident coverage.
• Generous Paid Time Off.
• Paid Holidays.
• Next‑day pay.

Barrow Brain and Spine is proud to be an equal opportunity workplace.