Systems Engineer Supervisor

Overview

Team Gilbert has an exciting opportunity for a highly motivated professional to fill the position of Systems Engineer Supervisor
. The Systems Engineer Supervisor reports to the IT Infrastructure Manager. The role is responsible for supporting and maintaining enterprise systems in data center, SaaS, and Cloud environments, working with staff and stakeholders to develop technology strategies that address current and future needs, and advising management of risks to the Town. This position designs, evaluates, and recommends IT solutions and creates technical documentation.

This position installs, configures, and maintains servers (physical/virtual), manages and designs enterprise backup/recovery solutions, and supports various technologies, including Active Directory, Enterprise Storage solutions, Azure and Azure Hybrid Stack, M365 and AWS system services, Microsoft Infrastructure services, Disaster Recovery, VMware and NSX and IT security monitoring.

• Team Leadership & Management: Supervise, mentor, and develop a team of Systems Engineers (Levels I, II, and III), providing guidance on technical issues, career development, and performance management.
• Conduct regular one-on-one meetings, performance evaluations, and professional development planning for direct reports.
• Manage team workload distribution, on-call rotation scheduling, and daily resource allocation to ensure optimal service delivery.
• Foster a collaborative team environment that encourages knowledge sharing, continuous learning, and innovation.
• Strategic Support & Architecture: Provide operational input and insights to support the EOI Manager's development and implementation of long-term infrastructure strategies aligned with enterprise-wide digital transformation initiatives.
• Translate strategic infrastructure objectives into operational plans and technical implementations.
• Evaluate emerging technologies and provide technical recommendations to the EOI Manager for infrastructure improvements and modernization.
• Ensure infrastructure solutions support the Town's operations strategy, governance requirements, and stakeholder needs.
• Collaborate with the EOI Manager and IT leadership to implement technical standards, policies, and best practices.
• Provide input for budget planning and resource allocation; participate in vendor selection processes and RFP evaluations for infrastructure projects.
• Technical Operations & Oversight: Oversee the delivery, configuration, and maintenance of enterprise servers, virtualization platforms (VMware), storage solutions, and cloud services (Azure, AWS).
• Implement and maintain cloud-based technologies, software-defined networking (SDN), and software-defined datacenter (SDD) solutions to increase efficiencies and automation.
• Ensure robust backup/recovery strategies and disaster recovery capabilities are maintained, tested regularly, and aligned with business continuity requirements.
• Monitor system performance, capacity planning, and security posture across all infrastructure domains.
• Review and approve system patches, updates, and change management activities in accordance with ITIL/ITSM best practices.
• Serve as escalation point for complex technical issues and critical incidents.
• Maintain hands-on technical skills through involvement in architecture decisions and complex implementations.
• Support operational availability and resource allocation for both internal teams and third-party vendors.
• Other duties as assigned.

• Education: Bachelor’s degree in Computer Science, Management Information Systems, or closely related field required. A non-technical degree can be acceptable if complemented with appropriate certifications and/or experience. Master’s degree in related field preferred.
• Experience: 8-12 years of IT industry experience; 5-7 years in systems engineering, infrastructure, or related technical roles focusing on enterprise infrastructure operations; 2-4 years of supervisory or team lead experience managing technical staff; 5+ years of Active Directory/DNS/DHCP/Group Policy experience; 3+ years of experience with enterprise backup and recovery solutions; 3+ years of experience with…