Senior Solutions Architect​/L3 Managed Services Engineer; MSP

Senior Solutions Architect / L3 Managed Services Engineer (MSP)

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Overview

We are seeking an experienced and highly skilled Senior Solutions Architect / L3 Managed Services Engineer to join our fast-growing Managed Services Provider (MSP) team. The ideal candidate will be a hands‑on subject matter expert (SME) capable of designing, implementing, and optimizing complex IT environments for SMB clients— with a focus on cybersecurity, networking, and cloud infrastructure. This role requires a seasoned professional who can handle technical escalations, communicate directly with clients, assist sales with solution design, and provide technical leadership to the support team.

Location: Remote (US Hours)
Experience

Required:

7–10+ years MSP

Experience:

Required Client Coverage: US clients Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Engineering and Information Technology Industries: IT Services and IT Consulting

• Architecture & Project Delivery
  Design and architect end‑to‑end IT solutions across on‑premises, cloud, and hybrid environments. Plan, deploy, and optimize Microsoft Azure infrastructures—including virtual networks, security groups, identity management, and cost optimization. Lead cloud migration projects, infrastructure upgrades, and network redesigns. Implement automation and orchestration using tools like Power Shell, Intune, GPO, and RMM platforms.
• Cybersecurity Leadership
  Design, implement, and manage comprehensive endpoint protection, email security, SOC/SIEM solutions, and threat detection/response strategies. Conduct security risk assessments, vulnerability management, and compliance readiness checks. Deploy and manage security solutions for email, endpoints, and networks (including phishing protection and threat intelligence).
• Networking & Infrastructure
  Architect, configure, and troubleshoot complex network environments (LAN/WAN/VPN/VLAN/Wi‑Fi). Expert‑level support for Cisco Meraki, Fortinet, Ubiquiti, and similar enterprise‑grade networking solutions. Manage firewalls, routing, switching, and advanced network security protocols.
• Client‑Facing Technical Leadership
  Act as a trusted technical advisor for clients, providing strategic recommendations and roadmaps. Support the sales team with solution design, proposals, and pre‑sales technical discussions. Lead client meetings to explain technical solutions, address concerns, and ensure satisfaction.
• Escalation & Team Mentorship
  Handle complex L3 escalations and guide L1/L2 engineers on troubleshooting and resolution strategies. Maintain and improve internal technical processes and best practices. Provide mentorship and technical training to junior team members.
• Documentation & Process Management
  Maintain detailed documentation using tools like IT Glue, Hudu, or SharePoint. Ensure accurate network diagrams, architecture documentation, and client environment records. Leverage RMM (e.g., Ninja One) and PSA/ticketing platforms (e.g., Autotask) for efficient operations.

• Experience:
  
  7–10+ years in an MSP environment supporting SMB clients. Proven track record managing remote clients in the US or similar markets.
• MSP Operations:
  Expertise with tools like Autotask, Ninja RMM, IT Glue, or equivalent platforms.
• Cloud Expertise:
  Deep experience with Microsoft Azure—including design, deployment, automation, and cost/performance optimization.
• Networking Mastery:
  Strong knowledge of Cisco Meraki, Fortinet, Ubiquiti, and networking protocols (DNS, DHCP, VPNs, VLANs, Wi‑Fi).
• Cybersecurity Proficiency:
  Hands‑on experience with EDR, SOC/SIEM platforms, phishing protection, and security hardening best practices.
• Systems Knowledge:
  Advanced skills in Windows Server, Active Directory, DNS, DHCP, GPO, Office 365, and virtualization (VMware, Hyper‑V).
• Automation & Scripting:
  Power Shell, Intune, and automation pipelines.
• Soft Skills:
  
  Excellent English communication (verbal and written), with the ability to simplify complex technical topics for clients and non‑technical stakeholders.
• Client‑Facing
  
  Experience:
  
  Comfortable leading client meetings, delivering proposals, and supporting pre‑sales processes.
• Work Hours:
  
  Must be available to work during US business hours.

• Certifications:
  
  Microsoft Certified Solutions Architect, Cisco CCNP/CCIE, Fortinet NSE, CompTIA Security+/CySA+, or equivalent.
• Experience with additional cloud platforms (AWS, GCP) or container orchestration (Docker, Kubernetes).
• Familiarity with monitoring and NOC tools (Auvik, Ninja, Solar Winds, etc.).

• Competitive salary and performance‑based bonuses
• Paid time off, holidays
• Professional development and certification support
• Opportunities for career growth

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