IT Support Technican​/AZ

Are you an experienced IT technician looking for your next opportunity? We have a contract to possible permanent opportunity in Surprise, AZ for one of our clients who specializes in manufacturing and supplying self-storage and commercial doors. As the onsite IT Field Support Technician you will utilize helpdesk duties to provide technical hardware/software support for client computers and other technologies for the company.

Contract Duration: 6 months

• Bachelor’s degree preferred. 1-3 years of relevant experience.
• Hands on experience troubleshooting and supporting thermal printers, multifunction copiers, wireless Access Points (APs), and network connectivity issues.
• Microsoft MCP certification for the current desktop operating system.
• Working knowledge of standard Windows operating system as related to PC system device configurations and network configurations.
• Ability to diagnose and repair PC and Notebook systems.
• Understands fundamental elements of a client/server LAN/WAN environment.
• Ability to resolve multiple second-level client hardware/software technical problems.
• Ability to handle a fast-paced, dynamic environment.
• Get along well and deal with people in all levels of responsibility.
• Communicate well, both written and verbal, at all levels of the organization.
• Ability to interact with Spanish speaking team members.
• Going to the spot to provide hands on assistance in the plant as well as for the business users.
• Experience with ERP systems is a plus.
• Basic networking (command prompt).

• Identify and resolve computer hardware/software problems through discussions with users via phone, deskside, or in person manufacturing plant floor discussions.
• Provide level II support for identifying and troubleshooting client to server problems in person and over the phone.
• Jump in the ticket queue to resolve hardware/software problems on laptops, tablets, cellphones, and MAC computers.
• Utilize the work order system and adhere to IT Support open work order schedules and guidelines.
• Enter all work into the Service Now system and work a minimum of 10 tickets daily.
• Resolve issues assigned via ticketing system and in person walk‑up requests.
• Ensure company computer standards and policies are followed.
• Other duties as assigned.