IT Field Engineer

Job Summary

Welcome to the gig where you become the IT guru for our clients, whether you're fixing tech hiccups from the comfort of your own space or boldly venturing on-site to tackle desktop dilemmas, server snafus, switch shenanigans, and firewall fiascos. If it's got a whiff of IT, consider it under our expert care.

Customer service isn't just a buzzword here; it's our guiding star. We take pride in crafting top-notch service experiences for customers big and small. Think of us as the guardians of delightful tech support, ensuring every user feels like they've hit the IT jackpot.

And here's the cherry on top: for the right candidate, this role is like a backstage pass to the ever-changing world of tech. You'll be navigating through diverse environments, gaining hands‑on experience with a smorgasbord of technologies. Our clients? Picture them as a mixtape of different vibes – from cozy small offices to bustling setups spread across multiple states.

So, if you're ready to ride the wave of IT awesomeness, deliver stellar customer experiences, and dive headfirst into the tech playground, this position might just be your ticket to a career adventure!

• Quickly pinpoint and troubleshoot daily user issues
• Take charge of service tickets, guiding them from inception to resolution
• Efficiently oversee and monitor customer backups
• Provide remote and on‑site support for clients, using company‑provided vehicle
• Collaborate closely with the team to tackle and resolve challenges
• Contribute to continuously updating documentation as client networks evolve
• Maintain transparent communication with the team regarding your whereabouts, status, and client requirements
• Participate in after‑hours on‑call duty (every 5 weeks) and project‑related tasks
• During the training phase (typically 90 days), adhere to office hours from Monday to Friday, 8 am to 5 pm. Following this period, transition to a hybrid schedule, alternating one week in the office with one week working remotely from home.

• Various PC Windows operating system platforms
• Microsoft Office Suite
• Windows Server operating system
• Microsoft 365
• Firewall solutions
• Security Solutions
• Windows Remote Desktop Services
• Active Directory services
• Change management processes
• VOIP Concepts

• Eagerness to embrace learning opportunities and personal development
• Assume responsibility for challenges and offer proactive resolutions
  
  Foresee and effectively convey future customer requirements to the team
• Excel in a fast‑paced setting and maintain composure under pressure
• Exhibit an enthusiastic and lively demeanor in all interactions
• Adapt well to sudden schedule changes
• Communicate clearly and effectively, whether face‑to‑face or over the phone
• Showcase meticulous attention to detail and uphold organizational proficiency
• Illustrate adeptness in team collaboration as well as independent work

• Minimum of 5 years of experience in IT services
• Exceptional documentation and communication abilities
• Comprehensive understanding of PC troubleshooting and network basics
• Proficient in MS Office applications