Chronosphere - Professional Service Principal Consultant

Our Mission
At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values:
Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

About the team

Chronosphere, a Palo Alto Networks company, is the observability platform built for control in the modern, containerized world. Chronosphere empowers customers to focus on the data and insights that matter by reducing complexity, optimizing costs, and remediating issues faster. Chronosphere reduces data volumes and associated costs by 84% on average while saving developers thousands of hours. Recognized as a leader by major analyst firms, Chronosphere is trusted by the world's most innovative brands, including Door Dash, Affirm, and Zillow.

In this role, you will work with the engineers and executives in Dev Ops, SRE and development teams across different customers to architect their observability processes and systems. You will not only advise the customer teams in their architecture and design of Chronosphere platform, but will act as a best practice advisor in their observability goals.

• Interface with the customer's executive and leadership teams to understand the technical goals and business objectives related to their observability processes, design their Chronosphere implementation to best fit those requirements, and correlate the technical success criteria to the business requirements.
• Work with the customer's technical teams to analyze and understand current monitoring, metrics and observability practices and processes, design and guide the implementation of the optimized Chronosphere setup for integration, scale and repeatability.
• Document, share and obtain the necessary customer approvals for the detailed design and architecture.
• Document and share the different learnings, customer processes and solutions with relevant internal Chronosphere teams and contribute to the product design.
• Contribute to our internal reference architecture and design docs, adding to an evolving and advanced technical knowledge base.
• Work closely with pre-sales and other post-sales teams to ensure that Chronosphere customers are successful and experience a high level of customer satisfaction with the solution at different points in their life cycle, including onboarding, migration, adoption and maturity.

• 5+ years of experience with Dev Ops, monitoring, or related domains including understanding of observability as code concepts with tools like Terraform.
• Direct experience with modern cloud-native technologies or platforms, such as Docker, Kubernetes, AWS, GCP, and Azure.
• Experience adapting processes and delivering custom solutions to customers of all sizes, whether internal or external.
• Experience with identifying areas of opportunity within internal processes and tools.
• A perpetual learner's mindset, a detail-oriented and analytical approach, and excellent written and verbal communication skills.

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who…