ServiceNow Senior Consultant

Overview

Service Now Senior Consultant

Our Deloitte Cyber team understands the unique challenges and opportunities businesses face in cybersecurity. Join our team to deliver powerful solutions to help our clients navigate the ever-changing threat landscape. Through powerful solutions and managed services that simplify complexity, we enable our clients to operate with resilience, grow with confidence, and proactively manage to secure success.

Deloitte provides Service Now risk and security services in the following areas based on the client's immediate and long-term needs. By coupling our business and cyber risk process functional experts on platform automation and integration with our security domain leaders across consulting services, Deloitte can provide a full spectrum of services including:

• Advise - process and strategy roadmaps, implementation plans and business case development, quantitative return on investment, program and target operating model, data strategy & governance, risk & control framework, content definition & standardization, training and end user enablement
• Implement - configuration and as needed, customized, solutions on Service Now Security Operations (Security Incident Response and Vulnerability Response) and Integrated Risk Management (IRM) applications utilizing accelerators via pre-built templates and proofs of concept
• Operate - manage Cyber Security programs ranging from keeping the lights on for the client's environment (e.g. upgrades, access help desk) to full-service use case development and dashboards
• As a Service Now Senior Consultant - Functional, you will lead the business process design, requirements gathering, and functional configuration of Service Now solutions that drive visibility and automation across key components of our clients' cyber and risk programs. This role requires a combination of Service Now platform expertise, business analysis capabilities, and consulting delivery experience. You will serve as the bridge between business stakeholders and technical teams, ensuring that platform implementations align with organizational objectives, regulatory requirements, and industry best practices.
  
  Some examples of what you will do include:

• Lead requirements workshops; document business/functional requirements, specs, and process flows for Service Now implementations.
• Design target-state processes, operating models, and governance to enable Service Now automation.
• Conduct current-state assessments and gap analyses; recommend configurations that maximize out-of-the-box (OOTB) capability.
• Configure Service Now using OOTB features (forms, workflows/Flow Designer, notifications, SLAs, reports/dashboards, roles/ACLs).
• Own functional design and configuration for security/risk solutions (IRM, Sec Ops, ITOM, ITAM, TPRM).
• Define data models, risk/control frameworks, taxonomies, scoring, and reporting structures in Service Now.
• Lead work streams end-to-end: plan and deliver deliverables, manage timeline/budget/RAIDs, and provide clear status to leadership.
• Partner with senior stakeholders (CIO/CRO/CISO teams) to align platform outcomes to strategy and risk appetite; drive decisions.
• Facilitate alignment sessions, steering committees, and executive readouts on progress, risks, and key choices.
• Lead deployment/cutover for complex, large-scale organizations across industries.
• Plan and execute UAT; develop training and enablement materials; run demos, testing, and training sessions.
• Mentor junior functional consultants on modules, requirements documentation, and client delivery practices.

Our Cyber Strategy & Transformation offering develops and transforms cyber programs in line with a client's strategic objectives, regulatory requirements, and risk appetite. It keeps the enterprise a step ahead of the evolving threat landscape and gives stakeholders confidence in the organization's cyber posture. Includes design of the cyber organization, governance, and risk assessments.

Required:

• BA/BS Degree in Computer Science, Information Systems, Cyber Security, Engineering, Information Technology, Finance, Business, or related field
• 4+ years of experience supporting Service Now implementation projects in a client-facing functional or business analyst role
• 4+ years of business analysis experience including requirements elicitation, process design and documentation, gap analysis, and stakeholder facilitation
• 4+ years of consulting delivery experience including client-facing communication, deliverable ownership, and workstream management
• 4+ years of work experience consulting with organizations to design and implement one or more of the following Service Now modules:
• IT Operations Management (ITOM)
• IT Asset Management (ITAM)
• Integrated Risk Management (IRM)
• Security Operations (Sec Ops)
• Third-Party Risk Management (TPRM)
• Demonstrated ability to operate as both a Service Now platform expert and a business analyst who can independently gather requirements, design processes, and…